Nora Dedeurwaerder
EASTHAMPTON,MA
Summary
Customer-savvy Hostess accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Organized with experience in high volume restaurant environment. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Proficient Host and Takeout Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
4
4
years of professional experience
Work History
Host and Takeout
Texas Roadhouse Restaurant
07.2020 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Education
High School Diploma -
Easthampton High School
Easthampton, MA06.2021
Skills
- Server Support
- Telephone Reception
- Team Collaboration
- Reservations Management
- Customer Service
- Up-selling Techniques
Affiliations
- Youth Cheerleading Coach
Timeline
Host and Takeout
Texas Roadhouse Restaurant
07.2020 - Current
High School Diploma -
Easthampton High School
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