Nora De La Rosa
Richmond
Summary
Dynamic Property Manager with a proven track record at Indus Management, excelling in tenant satisfaction and occupancy enhancement. Skilled in property inspections and maintenance scheduling, I leverage exceptional communication to resolve issues swiftly. Successfully implemented marketing strategies that boosted occupancy rates, ensuring high-quality living experiences for residents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Indus Managemnt
09.2019 - Current
- Oversaw property maintenance schedules, coordinating with contractors to maintain high standards of quality.
- Managed daily operations of residential properties, ensuring tenant satisfaction and timely issue resolution.
- Implemented effective leasing strategies, enhancing occupancy rates through targeted marketing initiatives.
- Analyzed market trends to inform rental pricing strategies, optimizing revenue generation across multiple properties.
- Conducted regular inspections to assess property conditions, identifying areas for improvement and preventive measures.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Assistant Manger
Villa Serena Communities
03.2017 - 08.2019
- Coordinated property maintenance schedules, ensuring timely completion of repairs and services.
- Assisted in tenant communications, addressing inquiries and resolving issues efficiently.
- Supported property management team in financial reporting and budget tracking activities.
- Led property inspections, identifying maintenance needs and prioritizing action plans accordingly.
- Conducted regular site visits to assess property conditions, identifying areas requiring attention or improvement efforts.
- Collected rent and filed evictions.
Education
High School Diploma -
Alief Schools
Alief, TxSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Property tours and inspections
- Eviction procedures
- Real Page
- Entrata
- Maintenance scheduling
Accomplishments
- currently managing a property of 424 units
- Increased occupancy rates from 86% to 92% in 2 months.
- Documented and resolved leasing activity which led to a higher occupancy.
- Maintain occupancy of 92% and higher.
- Maintained a renewal ratio of 75%.
- Delinquency 1.5% or less.
- Collaborated with team of five people in the development of annual budgets.
- Supervised team of 5staff members.
Certification
- Achieved Training through Grace Hill
Languages
Spanish
Full Professional
Timeline
Property Manager
Indus Managemnt
09.2019 - Current
Assistant Manger
Villa Serena Communities
03.2017 - 08.2019
High School Diploma -
Alief Schools
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