Nora Ecker
Marlton
Summary
With a proven track record at JOANNCrafts,
offering background marked by reliability and proactive approach, eager to learn and grow within retail management environment. Contributes ability to quickly grasp store operations and implement sales strategies efficiently. Ready to use and develop leadership and organizational skills in Store Manager role.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Joann Fabrics and Crafts
05.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Receive and unload weekly shipments.
- Manage weekly Ad sets.
Assistant Store Manager
JOANN Fabrics and Crafts
09.2019 - 05.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Receive and unload weekly shipments.
- Manage weekly Ad sets.
Manager on Duty
Joann Fabrics and Crafts
06.2014 - 09.2019
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Receive and unload weekly shipments.
- Manage weekly Ad sets.
- Reset monthly planograms.
Cashier
JOANN Fabrics and Crafts
08.2013 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Set weekly Ad sets.
Education
High School Diploma -
North Hunterdon High School
Clinton, NJ06-1984
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Team building and leadership
- Store operations
- Team management
- Hiring and training
- Staff scheduling
- Attention to detail
- Work Planning and Prioritization
Timeline
Assistant Store Manager
Joann Fabrics and Crafts
05.2020 - Current
Assistant Store Manager
JOANN Fabrics and Crafts
09.2019 - 05.2020
Manager on Duty
Joann Fabrics and Crafts
06.2014 - 09.2019
Cashier
JOANN Fabrics and Crafts
08.2013 - 06.2014
High School Diploma -
North Hunterdon High School
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