Nora Eldean
Portland,ME
Summary
Experienced manager demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Logistics and Trips Manager
Portland Paddle
Portland , ME
04.2025 - Current
- Provided leadership, insight and mentoring to newly hired employees
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Provided leadership during crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
Lead Wellness Advisor
YogaSix
Asheville, North Carolina
02.2024 - 04.2025
- Managed front desk operations and customer interactions, ensuring an exceptional experience for members and visitors.
- Provided wellness advice and guided new members in selecting appropriate programs.
- Oversaw membership sales and administrative duties.
- Trained front desk staff to maintain high service standards.
Systems Administrator and Project Manger
Snowbird Resort
Snowbird, UT
03.2022 - 02.2024
- Managed various workstreams across several cross-functional teams.
- Oversaw all aspects of food and beverage technical systems, and ensured timelines were being met.
- Prepared reports for the Associate Director and Senior Director of Food and Beverage.
- Efficiently and effectively troubleshot and resolved technical issues and concerns in the food and beverage department.
- Maintained a strong, positive relationship with all restaurant managers.
- Balanced, negotiated, and interacted effectively with others, worked independently, and multitasked to accomplish all work in a timely manner.
- Master Administrator for Agilisys Software in the Food and Beverage industry.
- Managed all tasks and tickets with Wrike and Zendesk software.
Logistics and Transport Manager
Aspiro Wilderness Adventure Therapy
Sandy, UT
02.2020 - 02.2022
- Managed full and part time staff in the Logistics Department.
- Supervised and trained staff during student intakes and discharges.
- Worked with young adults who have emotional, behavioral, and psychiatric disorders, including anxiety disorders, bipolar disorder, depression, and substance abuse problems.
- Facilitated daily operational oversight and direction of the schedule to ensure all departmental and field support needs were met.
- Developed and facilitated training platforms for the department.
- Sourced, recruited, reviewed resumes, and led phone and in-person interviews.
- Managed onboarding, hiring, and termination of departmental employees.
- Managed time clock adjustments and submitted payroll biweekly for all transport and logistics staff.
Education
MBA - Business And Organizational Leadership
Southern Utah University
Cedar City, UT05.2025
BA - Psychology
University of Maine
Orono, ME05.2012
Skills
- Customer service
- Team leadership
- Employee training
- Performance evaluation
- Crisis management
- Operations management
- Goal setting
- Staff development
- Risk management
- Project planning
- Event Management
Timeline
Logistics and Trips Manager
Portland Paddle
04.2025 - Current
Lead Wellness Advisor
YogaSix
02.2024 - 04.2025
Systems Administrator and Project Manger
Snowbird Resort
03.2022 - 02.2024
Logistics and Transport Manager
Aspiro Wilderness Adventure Therapy
02.2020 - 02.2022
MBA - Business And Organizational Leadership
Southern Utah University
BA - Psychology
University of Maine