Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nora Ewing

Orlando,FL

Summary

Reliable student with knowledge of conflict resolution, customer communications, and order processing. I aim to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.

Offering excellent communication skills and a positive attitude, ready to learn and grow in a professional environment. I bring the ability to handle multiple tasks efficiently while maintaining attention to detail. Ready to use and develop strong phone communication and customer service skills in any role.

Friendly and articulate with a strong ability to communicate effectively and maintain a positive attitude. Possesses excellent phone etiquette and strong problem-solving skills. Capable of delivering exceptional customer service and ensuring smooth communication flow. Friendly and articulate with a strong ability to communicate effectively and maintain a positive attitude. Possesses excellent phone etiquette and strong problem-solving skills. Capable of delivering exceptional customer service and ensuring smooth communication flow.

Overview

2
2
years of professional experience

Work History

Phone Operator/Server

Sweet Smoke Southern Kitchen
05.2023 - 08.2023
  • Proficiently handled multiple tasks simultaneously while maintaining high standards of service quality.
  • Answered incoming calls and provided customers with requested information in a professional manner.
  • Ensured that all calls were answered promptly and professionally within designated time frames.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Memorized menu to help diners make informed meal choices.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Used focus and memorization skills to keep track of tables and remember orders.
  • Processed payments and completed register transactions accurately.
  • Resolved customer complaints and inquiries in a timely manner.
  • Prepared and served food and beverages to customers.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
  • Jotted down customer orders and promptly delivered food and drinks.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.

Server

Brooklyn Joes Pizza
03.2022 - 01.2023
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Used good communication skills to reduce guest dissatisfaction.
  • Memorized menu to help diners make informed meal choices.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Resolved customer complaints and inquiries in a timely manner.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options.
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
  • Answered incoming calls and provided customers with requested information in a professional manner.
  • Adapted communication style based on individual customer needs, preferences, and personalities.
  • Ensured that all calls were answered promptly and professionally within designated time frames.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Retail Associate

Kohls
05.2021 - 03.2022
  • Assisted customers with locating items and finding prices.
  • Provided excellent customer service and support to customers in a fast-paced retail environment.
  • Helped fellow team members complete tasks and exceed expectations set by store management.
  • Assisted customers with product selection and purchasing decisions.
  • Utilized problem-solving skills to resolve customer inquiries or complaints in an efficient manner.
  • Developed strong interpersonal skills through interaction with customers on a daily basis.
  • Maintained knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
  • Assisted with inventory management by restocking shelves with new products.
  • Assisted in training new employees on store procedures.
  • Merchandised goods on sales floor, maintaining perfect visual standards.
  • Performed upkeep and optimization of store to maintain pleasant shopping atmosphere.
  • Developed a thorough knowledge of store products and services.
  • Performed opening and closing duties such as setting up registers, counting money, reconciling tills, and preparing deposits for the bank.
  • Demonstrated proficiency in operating POS systems to process purchases quickly and accurately.
  • Opened cash register at beginning of day and reconciled at closing, driving store operating procedures.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Bachelor of Science - Health Science - Pre Pharmacy

University of Central Florida
Orlando, FL
05-2026

High School Diploma -

Jensen Beach High School
Jensen Beach
05.2022

Skills

  • Problem-solving aptitude
  • Adaptability and Flexibility
  • Critical Thinking
  • Customer Service
  • Organizational Skills
  • Typing Skills
  • Teamwork and Collaboration
  • Excellent Phone Demeanor
  • Reliability
  • Empathy and patience
  • Clear Communication
  • Relationship Building
  • Data entry
  • Strong interpersonal skills
  • Telephone etiquette

Accomplishments

  • Collaborated with team of students in the development of research projects and cross sectional studies in public health.

Timeline

Phone Operator/Server

Sweet Smoke Southern Kitchen
05.2023 - 08.2023

Server

Brooklyn Joes Pizza
03.2022 - 01.2023

Retail Associate

Kohls
05.2021 - 03.2022

High School Diploma -

Jensen Beach High School

Bachelor of Science - Health Science - Pre Pharmacy

University of Central Florida

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