Nora Fabula
Summary
Experienced housekeeping supervisor with 8+ years of experience in housekeeping department.
Skilled in cleaning rooms, doing laundry, cleaning public spaces, training new employees.
I'm self-motivated,reliable responsible and hardworking person. I am a mature team worker and adaptable to all challenging situations.
I'm able to work under pressure.
I speak Hungarian and English( English is my second language- not professional ).
Overview
9
9
years of professional experience
Work History
Executive Housekeeping Manager
Staybridge Suites Hotel
09.2018 - Current
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Helping out housekeeper team, laundry attendant or houseman if needed it due to high occupancy, vacation, day off etc...
Supervisor
Super 8
01.2018 - 09.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Inspector
Hawthorn Suits by Whyndham
05.2016 - 01.2018
- Reviewed guest room toiletries, amenities and furnishings as part of quality check.
- Collaborated with various team members to meet guests' requests.
- Inspected guest rooms for compliance with cleanliness standards.
- Coordinated with maintenance staff to address and resolve any identified problems during inspections.
- Trained housekeeping staff on cleaning protocols.
- Worked with front desk to respond promptly to all guest requests.
Housekeeper
Hawthorn Suits by Whyndham
12.2015 - 05.2016
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
Education
High School Diploma -
Raoul Wallenberg High School
Hungary,Europe06.2014
Skills
Housekeeping knowledge
Staff Training and Development
Teamwork and Collaboration
Laundry and Dry Cleaning
Timeline
Executive Housekeeping Manager
Staybridge Suites Hotel
09.2018 - Current
Supervisor
Super 8
01.2018 - 09.2018
Inspector
Hawthorn Suits by Whyndham
05.2016 - 01.2018
Housekeeper
Hawthorn Suits by Whyndham
12.2015 - 05.2016
High School Diploma -
Raoul Wallenberg High School
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