Nora Fitzgerald
Elkins Park,PA
Summary
Dynamic executive leader with over two decades of experience in public and behavioral health, specializing in programming and policy development for marginalized populations. Demonstrated success in strategic planning, fostering high-performing teams, and implementing evidence-based practices that align with organizational missions. Proven expertise in writing proposals and transforming operational strategies to drive startup programs toward successful outcomes. Talented communicator known for building collaborative relationships with stakeholders and promoting innovative solutions to health disparities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Director of Community Mental Health
Public Health Management Corporation (PHMC)
Philadelphia, PA
01.2015 - Current
- Clinical, fiscal, and strategic oversight for the full continuum of PHMC's Community Mental Health Department, which has included IBHS, MST, ABA, Family-Based Services, Child First, School Therapeutic Services, and Promises at Mill Creek Acute Partial Hospital for Children.
- Directed financial and revenue management for program budgets surpassing $13 million.
- Established Pennsylvania's inaugural Child First Program for trauma-impacted mothers and infants.
- Facilitated the inclusion of social determinants of health screening in each program by offering expert training, advice, and ongoing support.
- Fostered robust community partnerships and internal collaborations to support network development.
- Oriented staff of two Community Umbrella Agencies to organization's behavioral health programs for children and families.
- Initiated internal referral system increasing access to behavioral health services for Community Umbrella Agencies.
- Developed the proposals, service descriptions, clinical milieu, and day-to-day operational procedures for multiple startup programs, including Child First, Promises at Mill Creek Children's Partial Hospital Program, Family-Focused Outpatient Program, Applied Behavioral Analysis Program, and Intensive Behavioral Health Services Program.
- Facilitated growth by mentoring Program Directors in supervision and coaching.
- Spearheaded the strategic planning process while collaborating with a group to improve organization’s community interactions.
- Developed a Leadership Coaching Series, offered to Program Directors and Supervisors, to enhance their leadership skills.
- Partnered with senior leaders across the organization to pilot a number of initiatives, including an early childhood learning collaborative, a recruitment and retention strategy for our workforce, and a targeted community engagement strategy to support the needs of our participants more holistically and intentionally.
- Developed a public health podcast to amplify the work of the Pennsylvania Public Health Association by convening thought leaders, researchers, policy makers, elected officials and people with lived experience to discuss critical public health issues.
Independent Contractor and Private Practice Clinician
Philadelphia, Montgomery Counties
12.2006 - 12.2022
- Provision of training, supervision, and operational support for provider agencies experiencing leadership/supervisory vacancies, or complex clinical or operational issues.
- Clinical trainer and curriculum developer on various topics such as Evidence-Based Practices, Eco-Systemic Family Therapy, Suicide Precautions, Mood Disorders, Family Systems and Engagement, Trauma, Cultural Competency, Diversity and Inclusion, LGBTQI, Co-Occurring Disorders, Behavior Modification, Collaborative Clinical Documentation, Treatment Planning, Counseling Skills in the Workplace, and Ethics for Professionals.
- Provision of individual, group, and couples therapy for diverse and complex presenting issues.
- Supervision for clinicians seeking licensure.
Director of Clinical Operations
Lower Merion Counseling Services
Bryn Mawr, PA
01.2015 - 12.2015
- Increased revenue by 30% by improving revenue cycle management, and increasing staffing and referrals.
- Provision of clinical and fiscal supervision of the entire program.
- Responsible for expanding and enhancing existing services, including the development of a children's outpatient program.
- Managed the overhaul of the medical records department to increase efficiency, improve HIPAA compliance, and readiness for conversion to EHR.
- Secured contracts with private insurance companies and community-based programs to enhance service delivery capacity.
- Developed a graduate clinical intern program to provide internship opportunities and to enhance service delivery.
Director of Family Based Services
PATH, Inc.
Philadelphia, PA
08.2005 - 11.2012
- Oversight of the clinical and administrative aspects of the entire program.
- Supported development and performance of master's level family clinicians through supervision.
- Coordinated comprehensive program audits across all sites.
- Delivered consistent educational programs to enhance staff's clinical competencies.
Director of Family Based Services
Holcomb Behavioral Health Systems
Upper Darby, PA
12.2001 - 08.2005
- Managed departmental clinical and administrative operations effectively.
- Created initial treatment plans tailored for children and families.
- Coordinated comprehensive program audits and site reviews.
- Conducted clinical training sessions for staff regularly.
Adjunct Faculty in the Graduate School of Social Work
Monmouth University
West Long Branch, NJ
09.2004 - 05.2005
- Delivered graduate-level instruction in MSW program, covering Human Behavior and the Social Environment II and advanced seminar in Couples Therapy.
Director of Outpatient and Clinical Support Services
Holcomb Behavioral Health Systems
Upper Darby, PA
12.2001 - 08.2003
- Managed both clinical and administrative operations for the entire department.
- Conducted initial evaluations on every client
- Directed activities and services of all outpatient healthcare providers.
- Managed departmental budget to ensure cost-effectiveness.
- Conducted individual, family, and marital therapy sessions.
Behavior Specialist and Mobile Therapist for BHRS/Wraparound Program
Holcomb Behavioral Health Systems
Upper Darby, PA
05.2001 - 01.2002
- Provided in home/in community individual and family therapy
Outpatient Mental Health Therapist
South Jersey Behavioral Health Resources
Camden, NJ
09.2000 - 06.2001
- Provided therapy for individuals, families, and couples.
Resource Coordinator
The Children's Hospital of Philadelphia
08.1999 - 06.2000
Foster Care Social Worker
Tabor Children's Services
Philadelphia, PA
01.1999 - 07.1999
Education
Master's - Public Health
Johns Hopkins University
Baltimore, MD12-2025
Post Graduate Training - Eco-Systemic Structural Family Therapy
Philadelphia Child And Family Therapy Training Center
01.2006
Master's - Social Work
Fordham University
New York, NY05.2001
Bachelor's - Social Work
Monmouth University
West Long Branch, NJ01.1999
Skills
- Organizational development
- Team building and motivation
- Policy development
- Administrative oversight
- Budgeting and Revenue Cycle Management
- Clinical Program Implementation
- Leadership Development and Coaching
- Public Speaking Expertise
- Grant-writing
- Changemaker
- Behavioral Health Subject Matter Expert
Certification
LCSW, PA, #PA CW016683
Volunteer Experience
Pennsylvania Association for Infant Mental Health (PA AIMH), Board Member, 01/01/22, present
Timeline
Senior Director of Community Mental Health
Public Health Management Corporation (PHMC)
01.2015 - Current
Director of Clinical Operations
Lower Merion Counseling Services
01.2015 - 12.2015
Independent Contractor and Private Practice Clinician
12.2006 - 12.2022
Director of Family Based Services
PATH, Inc.
08.2005 - 11.2012
Adjunct Faculty in the Graduate School of Social Work
Monmouth University
09.2004 - 05.2005
Director of Family Based Services
Holcomb Behavioral Health Systems
12.2001 - 08.2005
Director of Outpatient and Clinical Support Services
Holcomb Behavioral Health Systems
12.2001 - 08.2003
Behavior Specialist and Mobile Therapist for BHRS/Wraparound Program
Holcomb Behavioral Health Systems
05.2001 - 01.2002
Outpatient Mental Health Therapist
South Jersey Behavioral Health Resources
09.2000 - 06.2001
Resource Coordinator
The Children's Hospital of Philadelphia
08.1999 - 06.2000
Foster Care Social Worker
Tabor Children's Services
01.1999 - 07.1999
Master's - Public Health
Johns Hopkins University
Post Graduate Training - Eco-Systemic Structural Family Therapy
Philadelphia Child And Family Therapy Training Center
Master's - Social Work
Fordham University
Bachelor's - Social Work
Monmouth University
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