Nora Flores Pfenninger
New Braunfels,USA
Work Preference
Summary
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
30
30
years of professional experience
2
2
Certification
Work History
RN, Bilingual Health Management Nurse
CVS Caremark
08.2019 - 10.2025
- Managed 540-member case load for Medicare, Medicaid & private insurance plans.
- Certified Nurse Educator for a total of twenty-two rare hematologic, neurologic, gastrologic, infectious and rheumatology diseases.
- Certified native speaking Spanish Educator.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a mentor providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted digital communication tools.
- Monitored English and Spanish general voice mail.
- Served as Evening Shift Supervisor.
- Managed automated call campaigns.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
RN, Bilingual Health Coach
Rite Aid
08.2016 - 08.2019
- Reduced emergency room visits by providing symptom checks and safest treatment option.
- Coached 400 clients by developing health goals and action plans.
- Ensured safety by following up with members with emergent dispositions.
- Assisted clients in finding new ways to inspire healthier habits.
- Empowered clients to make informed decisions about their health through education on nutrition, fitness, and stress management.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Established strong rapport with diverse clientele, fostering trust and open communication during coaching sessions.
- Improved client health outcomes by developing personalized wellness plans and tracking progress.
RN
Wilford Hall Medical Center, USAF
03.2014 - 05.2015
- Managed three Internal Medicine physicians patient load of 1200 patients.
- Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
- Assisted physicians during medical procedures, ensuring accurate delivery of care as prescribed by the healthcare provider.
- Increased patient compliance with Healthcare Effectiveness Data and Information Set (HEDIS) by scheduling patients for routine colonoscopy, mammogram, and PAP exams.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Improved clinic's CMS 5-star rating.
- Educated family members and caregivers on patient care instructions.
RN, ICU
Wilford Hall Medical Center, USAF
03.2009 - 03.2014
- Improved patient outcomes by implementing evidence-based nursing practices and providing high-quality care in the ICU setting.
- Served as an advocate for patients and their families, addressing concerns and facilitating open lines of communication between healthcare providers and loved ones.
- Enhanced patient safety by diligently monitoring vital signs, identifying early warning signs of complications, and taking prompt action in emergent situations.
- Improved pain management for critically ill patients by assessing pain levels, recommending appropriate interventions, and monitoring effectiveness of chosen treatments.
- Provided emotional support for patients'' families during times of crisis by maintaining open lines of communication, offering guidance on coping strategies, and connecting them with available resources as needed.
- Administered medications accurately according to physician orders while closely monitoring for potential adverse reactions or interactions.
Education
Diploma of Nursing -
Baptist School of Professional Nursing
01.1995
Associate of Arts -
San Antonio College
01.1993
Skills
- Efficient with EPIC
- Effective time management
- Analytical problem solving
- Active listening
- Effective communication
- Workplace professionalism
- Conflict resolution
- Strong attention to detail
- Results-driven mindset
- Independent decision-making
- Consistent reliability
- Reliable professional
- Accountability in tasks
- Strong commitment
- Collaborative team member
- Rapid learner
Certification
- Certified Nurse Educator in twenty-two rare hematologic, neurologic, gastrologic, infectious and rheumatology diseases.
- Certified native speaking Spanish Educator.
- RN licensed in all states except Alaska and Minnesota
Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
RN, Bilingual Health Management Nurse
CVS Caremark
08.2019 - 10.2025
RN, Bilingual Health Coach
Rite Aid
08.2016 - 08.2019
RN
Wilford Hall Medical Center, USAF
03.2014 - 05.2015
RN, ICU
Wilford Hall Medical Center, USAF
03.2009 - 03.2014
Associate of Arts -
San Antonio College
Diploma of Nursing -
Baptist School of Professional Nursing