Nora Gamez
Georgetown,KY
Summary
Driven by a results-focused approach, I leveraged my problem-solving skills and teamwork ability at Citi to enhance customer satisfaction and streamline billing processes. My experience in high-stress situations and proficiency in customer service have significantly improved operational efficiency and client loyalty, marking me as a standout in dynamic environments.
Overview
22
22
years of professional experience
Work History
Sales Associate
Mary Immaculate Books and Gifts
02.2018 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Patient Financial Services Representative
Banner Corporate Center
12.2014 - 05.2017
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
Customer Service Representative Mortgage Dept
Citi
01.2001 - 04.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Associate of Arts - Liberal Arts And General Studies
Pima Community College
Tucson, AZ05.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
love to travel and spend time with my family
My favorite travel has been visiting the bahamas everything was like nothing Ive seen before. Ocean water so clear and weather just perfect.
Mexico beach Rocky Point at the Sea of Cortez was also very beautiful and sea food delicious with the authentic Mexican flavor.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Mary Immaculate Books and Gifts
02.2018 - 05.2023
Patient Financial Services Representative
Banner Corporate Center
12.2014 - 05.2017
Customer Service Representative Mortgage Dept
Citi
01.2001 - 04.2014
Associate of Arts - Liberal Arts And General Studies
Pima Community College
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