Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Nora Garcia

Nora Garcia

Admin Assistant
West Los Angeles,California

Summary

Administrative professional with extensive background in office operations, event planning & coordinating, hospitality and travel management. Bilingual in English and Spanish, customer service oriented and skillfully resourceful.

Overview

8
8
years of professional experience

Work History

Executive Admin Assistant

Marathon Communications
10.2021 - Current
  • Assistant to president, provide high level support by handling logistics for personal/professional matters, arrange travel, coordinate meetings, calendar management and ad-hoc projects as requested.
  • Manage executive calendars, schedule meetings and appointments and coordinate travel arrangements to optimize time. Screen calls and emails and respond accordingly.
  • Manage office operations, place office supply orders and lunches, stay ahead of equipment maintenance and lease renewals, receive and sort incoming mail and packages.
  • Create and manage daily newsletter, send out campaigns as necessary utilizing Mail Chimp
  • Liaise between team and IT, resolve issues in house if possible before reaching out for more complex issues

Event Sales Coordinator

Hornblower Cruises
05.2021 - 10.2022
  • Followed up with clients to ensure consistent communication, reviewed sales contracts with client, aided in procuring vendors, coordinate site visits
  • Successfully coordinated 8-10 events per week and contributed to meeting and exceeding sales team quota
  • Worked with client to finalize details for events including menu choices, bar program, vendors, itinerary, guest count, collecting balances, confirming minister, rehearsal dinners
  • Liaised with all departments, prepared and provided contracts to event manager and on-board staff to ensure seamless transition and optimal client satisfaction
  • Coordinated all vendors, details and logistics for events while maintaining accurate notes in salesforce
  • Connected clients with services based on individual needs and vendor capabilities.

Admin Assistant/Event Coordinator

24 Hour Home Care
07.2018 - 05.2021
  • Assisted executives as requested, arranged travel, reconciled expenses, calendar management, coordinated meetings and interviews, fielded phone calls, ran errands
  • Greeted visitors, maintained office equipment, placed orders for office supplies and monthly orders for 18 branch offices, coordinated weekly lunches for meetings and trainings, assisted with various ad hoc projects and liaised with building management for repairs and improvements
  • Assisted in planning & coordinating corporate events with budgets over 100k, including internal cultural monthly events, quarterly sales meetings, annual leadership retreat, annual manager’s meeting and holiday party
  • Responsible for all corporate travel, arranged flights/hotels for territory managers, regional directors and executives
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Executed record filing system to improve document organization and management.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Front Office Agent

Shutters On The Beach Front Office
10.2015 - 07.2018
  • Assisted in overseeing daily front office operations, including selling rooms and upgrades
  • Responsible for billing: assess statements and adjust as necessary
  • Provided quality service according to Leading Hotels of the World service standards
  • Proactively managed guest complaints with understanding and sensitivity; actively listened and provided solutions for optimal guest satisfaction
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased customer service success rates by quickly resolving issues.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Provided clerical support, addressing routine, and special requirements.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

Restaurant Hostess

Shutters On The Beach One Pico Greeter
12.2014 - 10.2015
  • Responsible for making restaurant reservations
  • Maintained safety of dining area
  • Organized large party/ private event set up in dining room
  • Trained new staff on proper restaurant procedures
  • Coordinated server assignments and side work duties
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

B.A. - English Literature

Whittier College
Whittier, CA

Skills

  • Microsoft office
  • Outlook
  • Sharepoint
  • Salesforce
  • Adobe
  • Zoom
  • Strong multi-tasking and coordinating
  • Problem resolution
  • Mailchimp
  • Project coordinating/management
  • Negotiating
  • Maintain Filing Systems
  • Departmental Support

Languages

Spanish
Native or Bilingual

Timeline

Executive Admin Assistant

Marathon Communications
10.2021 - Current

Event Sales Coordinator

Hornblower Cruises
05.2021 - 10.2022

Admin Assistant/Event Coordinator

24 Hour Home Care
07.2018 - 05.2021

Front Office Agent

Shutters On The Beach Front Office
10.2015 - 07.2018

Restaurant Hostess

Shutters On The Beach One Pico Greeter
12.2014 - 10.2015

B.A. - English Literature

Whittier College

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