Nora Garcia
Birch Run,MI
Summary
Dynamic bilingual professional with a proven track record at XPO Logistics, focused on enhancing customer satisfaction and streamlining operations. Expertise in Excel and team collaboration enables success in fast-paced environments, ensuring seamless logistics and superior customer relations. Proficient in coaching and leveraging English and Spanish language skills to boost team performance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Bilingual Part Specialist
XPO Logistics
Grand Blanc, MI
08.2016 - 05.2024
- Relayed information with suppliers regarding ETA and potential delays.
- Assisted in developing strategies to increase customer satisfaction levels.
- Attended regular meetings with staff to review progress and address any concerns.
- Coordinated with suppliers and customers to ensure efficient workflow processes.
- Participated in ongoing training and compliance activities.
- Maintained confidentiality of sensitive information.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Utilized software programs to track shipments from origin to destination; logged, processed and followed up shipments in databases
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Coordinated with freight forwarders to expedite international shipments.
- Supported development of training materials and technical manuals for new team members.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
Sales Associate
Meijer
Birch Run, MI
05.2022 - 02.2024
- Performed floor moves, assisted in visual merchandising, and created appealing displays that capture customer interest.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for, and recognized, security risks and thefts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Completed daily recovery tasks to keep areas clean and neat, such as cleaning shelves, counters, and tables, and organized the store by returning merchandise to proper areas and restocking displays.
- Engaged customers in a friendly, professional way to determine their needs, answered store and merchandise questions, led them to the items they wanted and handled complaints in a professional manner.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Front Desk Receptionist
New Life Home Health
Donna, TX
04.2014 - 12.2016
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Communicated with patients with compassion while keeping medical information private.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Interviewed patients to complete case histories and intake forms.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
High School Diploma -
PSJA High School
San Juan, TX05-1989
Skills
- Coaching and mentoring
- Team collaboration
- Customer relations
- Proficient in Excel, Word
- Knowledge sharing
- English and Spanish Language
- Multi-Line Phone System
Timeline
Sales Associate
Meijer
05.2022 - 02.2024
Bilingual Part Specialist
XPO Logistics
08.2016 - 05.2024
Front Desk Receptionist
New Life Home Health
04.2014 - 12.2016
High School Diploma -
PSJA High School
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