Nora Gillespie
Coraopolis,PA
Summary
Dynamic leader with over 10 years of experience fostering a collaborative and empowering work culture. Proven track record in spearheading cross-functional initiatives, mentoring team members, and developing innovative strategies that enhance employee morale and retention. Committed to driving engagement and creating an inclusive environment where all employees can thrive. Passionate about leveraging expertise to cultivate high-performing teams that contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Quality Improvement, Compliance, People
Allegheny County Jail-Healthcare Services
01.2016 - Current
- Designs and manages quality improvement work plans by demonstrating expert-level knowledge of program elements, performance metrics, and outcome measures to drive organizational excellence.
- Launched quality assurance practices for each phase of development and monitors 60 KPI's monthly.
- Designed, executed, and analyzed QI studies, identifying actionable insights that lead to measurable improvements in patient care and operational efficiency. Reduced sentinel events from 5 to 1 for an 80% percentage decrease.
- Evaluated and refined internal processes using data-driven methodologies, resulting in enhanced service delivery. Analyzes data to identify trends, solve complex problems, and recommend actionable improvements.
- Led Quality Improvement (QI) Program that sustained full compliance across two key performance indicators (KPIs) for 12 consecutive months, demonstrating consistent operational excellence and regulatory alignment.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions. Improved compliance with
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring programs to promote positive feedback and engagement.
- Mentored committee members and emerging leaders, empowering them to take ownership of morale initiatives and grow their influence within the organization.
- Conducts regular one-on-one meetings to support employee growth, engagement, and well-being.
- Developed and manages staff mentoring and education programs, overseeing orientation and continuous learning initiatives to maintain compliance and elevate quality standards.
- Designed and executed innovative programs including recognition initiatives, well-being initiatives, and team-building events that boosted employee morale and fostered a sense of belonging.
- Established private, ADA-compliant facilities for nursing mothers and stress relief, enhancing workplace comfort and compliance with federal guidelines.
- Developed and tracked KPIs to measure the success of morale initiatives, using data to refine programs and demonstrate ROI to senior leadership.
- Presented committee outcomes to executive leadership, securing ongoing support and resources for long-term engagement strategies.
- Accomplished multiple tasks within established timeframes.
Healthcare Contract Monitor
Allegheny County Jail
01.2015 - 01.2016
- Ensured vendor compliance and performance through detailed contract oversight, demonstrating accountability and leadership aligned with team management principles.
- Collaborated cross-functionally to resolve contract issues, showcasing strong interpersonal and conflict-resolution skills applicable to managing diverse teams.
- Led process improvements in contract workflows, increasing efficiency.
- Achieved a 30% reduction in service delays for three consecutive quarters
- Analyzed reports, deliverables, and other relevant data to assess contractor performance and identify areas for improvement.
- Prepared detailed reports and maintained records of monitoring activities, findings, and recommendations.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
- Monitored government regulations and standards to provide alignment with company policies and procedures.
- Ensured compliance with industry standards, conducting thorough inspections and audits.
Education
Master of Science - Organizational Leadership
Champlain College
Vermont01.2026
B.S. - Human Services
University of Phoenix
A.A - Business Administration
University of Phoenix
Skills
- Workforce engagement
- Quality Improvement & Performance Evaluation
- Cross-functional team leadership
- EHR proficiency
- Regulatory compliance expertise
- Report development and evaluation
- Project management expertise
- Staff development
- Contract oversight
- Employee onboarding
- Coaching and mentoring
- Data analysis
- Process improvement
Accomplishments
- Pioneered the development of the organization's first Continuous Quality Improvement (CQI) program establishing a foundational framework for long-term process optimization.
- Spearheaded a multidisciplinary QI initiative that reduced documentation errors by 35% over 12 months, improving clinical workflow efficiency.
- Led the organization to receive the first accreditation with the National Commission on Correction Healthcare (NCCHC).
- Maintained 100% compliance with regulatory documentation requirements through rigorous record-keeping and proactive audit preparation.
- Created the first morale and retention committees that expanded by 150% in less than 18 months, reflecting increased employee engagement and cross-functional participation; scaled the committees to include representatives from 5 departments, fostering broader collaboration.
- Created the first employee engagement spaces to promote well-being and reduce burnout.
- Developed employee recognition programs that acknowledged 130+employees over 3 years.
- Developed and presented a strategic plan to senior leadership outlining a transformation into a purpose-driven organization, aligning mission, values, and operational goals to enhance employee engagement and brand integrity.
- Conducted a rapid internal audit to identify HIPAA compliance gaps and coordinated corrective actions across departments.
- Collaborated with legal counsel and regulatory bodies to present evidence of remediation and policy enforcement.
- Developed and implemented enhanced privacy protocols and staff training programs to prevent future incidents.
- Outcome: Investigation closed without penalty, preserving organizational reputation and avoiding significant financial loss
Languages
English
Full Professional
Timeline
Quality Improvement, Compliance, People
Allegheny County Jail-Healthcare Services
01.2016 - Current
Healthcare Contract Monitor
Allegheny County Jail
01.2015 - 01.2016
Master of Science - Organizational Leadership
Champlain College
B.S. - Human Services
University of Phoenix
A.A - Business Administration
University of Phoenix
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