Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nora Gleason

East Lansing,MI

Summary

I care a lot about the customers experience as well as the work relationships that I have with my coworkers. I believe that having clear communication and being on the same page is key to creating a healthy work environment. Some skills that I have include being able to communicate with customers, organization, staying focused on the tasks at hand and making sure that everyone is on the same page.

Overview

2
2
years of professional experience

Work History

Hostess/Carryout

Kitchen House
09.2022 - 08.2023
  • Communicated with management and service staff to address customer needs.
  • Maintained seating charts to optimize station rotations.
  • Anticipated guest needs for personalized and seamless service.
  • Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs.
  • Cleaned tables and arranged settings to comply with sanitation requirements.
  • Met goals for fast table turnaround and low customer wait times by controlling guest flow.
  • Memorized and promoted menu items, specials and drink options to maximize revenue.
  • Monitored dining area to track seating availability, service and occupancy.
  • Reset tables quickly to achieve optimum turnaround times.
  • Trained and mentored new employees in policies and procedures.
  • Kept customers happy, seating each quickly, and always resolving complaints to complete satisfaction.
  • Handled customer payments, tracking orders, and processing transactions with high accuracy.
  • Captured repeat business consistently, going above and beyond to exceed customer expectations.

Cashier

Chicken House
06.2021 - 09.2022


  • Maintained clean, organized, and well-stocked checkout areas as well as back of the house storage with regular attention to displays.
  • Helped bag food, scooped icecream, and take orders of customers
  • Resolved guest issues by working with the manager to meet individual needs.
  • Engaged customers in pleasant conversation while completing cash register transactions.
  • Bagged, boxed or wrapped products for customers.
  • Gave customers full attention and attended to their needs.
  • Described product to customers to accurately explain details and care of merchandise.
  • Conferred with managers to develop methods and procedures to increase sales and promote business.

Hostess

South Kitchen
09.2021 - 05.2022
  • Met goals for fast table turnaround and low customer wait times by controlling guest flow.
  • Took reservations by phone as well as take-out orders
  • Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs.
  • Communicated with management and service staff to address customer needs.
  • Anticipated guest needs for personalized and seamless service.
  • Cleaned tables and arranged settings to comply with sanitation requirements.
  • Memorized and promoted menu items, specials and drink options to maximize revenue.
  • Kept customers happy, seating each quickly, and always resolving complaints to complete satisfaction.

Education

High School Diploma -

Gull Lake High School
Richland, MI
05.2023

Skills

  • Dining Area Maintenance
  • Server Support
  • Customer Service
  • Reservations Management
  • Food Running
  • Dining Room Management
  • Payment Processing
  • Reservation Management
  • Guest Engagement
  • Menu Memorization
  • Reservation Coordination
  • Food Station Setup

Timeline

Hostess/Carryout

Kitchen House
09.2022 - 08.2023

Hostess

South Kitchen
09.2021 - 05.2022

Cashier

Chicken House
06.2021 - 09.2022

High School Diploma -

Gull Lake High School

Similar Profiles

CREATE PROFILE
Nora Gleason