Nora Gomez
Victorville,CA
Summary
Dedicated and reliable professional with strong customer service and cash handling abilities. Bilingual proficiency enhances communication with diverse clientele. Proven track record in training new employees and managing operations to ensure efficient service and compliance with health regulations.
Overview
2
2
years of professional experience
Work History
Manager
Mc Donalds
Phelan, USA
05.2019 - 02.2021
- Managed back drive-thru operations to improve speed of service and customer satisfaction.
- Supervised grill and fryer operations to ensure efficient food preparation.
- Oversaw front drive-thru and in-store opening procedures for smooth daily operations.
- Led team of staff members to maintain high standards of cleanliness and safety.
- Trained new employees on operational protocols and customer engagement techniques.
- Implemented inventory controls to streamline supply management and minimize waste.
- Ensured compliance with health regulations throughout all food service areas.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Coached, mentored and trained team members in order to improve their job performance.
- Assisted residents with daily living activities and personal care needs.
- Monitored health conditions and reported changes to healthcare providers.
Education
Mojave High School -
Mojave High School
Hesperia, CA06-2007
Skills
- Customer service excellence
- Cash handling expertise
- Food safety
- Attention to detail
- Bilingual Spanish proficiency
- Effective communication skills
- Leadership and teamwork
Timeline
Manager
Mc Donalds
05.2019 - 02.2021
Mojave High School -
Mojave High School