Nora Gomez Lopez
Laguna Vista
Summary
Dynamic and compassionate Youth Care Worker at CHS/Southwest Key Program, adept at behavior management and crisis intervention. Successfully fostered a nurturing environment, enhancing youth development through structured activities and emotional support. Proven ability to build trust-based relationships while maintaining meticulous records and implementing trauma-informed care strategies.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Youth Care Worker
CHS/Southwest Key Program
Los Fresnos, TX
08.2018 - 03.2025
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Provided academic support during homework hours helping students stay on track academically.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Substituted in absence of teachers during school hours.
- Maintained detailed records of each youth's progress and challenges to inform care strategies and interventions.
- Provided emotional support and guidance to promote positive self-esteem and resilience in challenging situations.
- Reduced incidents of negative behavior by implementing positive reinforcement strategies.
- Built strong, trust-based relationships with youth, becoming reliable and positive role model.
- Led emergency response efforts during crises, ensuring safety and well-being of all youth in facility.
- Organized cultural and educational field trips to enhance learning experience and broaden horizons.
- Assisted in providing care for special needs youth.
- Assisted HUB as a Travel Companion to reunite youth with their families.
- Assisted the Training Department with NEO (new employee orientation) as a Producer on Zoom. This consisted of monitoring and assigning the appropriate trainings according to employees department.
Operator for the Department of Education
Maximus Call Center
4335 Paredes Line Rd, Brownsville, TX 78526
12.2017 - 08.2018
- Duties consisted of call taking for the Department of Education on defaulted Federal student loans. I advised the borrowers of the options they had to resolve their debt and also received payments.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
911 Emergency Dispatcher
Brownsville Police Department
600 E. Jackson St
04.2004 - 12.2013
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Donor Relations Specialist
United Blood Services
1400 S. 6th St., McAllen, TX 78501
11.2007 - 11.2012
- Implemented supplier management programs to improve donor relationships and enhance service levels.
- Created monthly, quarterly and annual donor reports for decision-making and strategic planning.
- Reviewed and edited monthly allocation figures to verify accuracy of donors.
- Assisted with Power Point presentations at schools, organizations, etc.
- Assisted and provided office support to organize Valley wide blood drives.
Front Desk Manager
Holiday Inn
01.2006 - 04.2007
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Emergency Medical Technician (EMT)
Valley Regional Medical Center
100 E. Alton Gloor Blvd., Brownsville, Tx 78526
01.2001 - 12.2004
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking emergency supplies and tools as needed.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Education
Certificate of Proficiency - Pharmacy Technician
University of Texas At Brownsville
1 W. University Blvd., Brownsville,TX 7852008-2017
Certificate of Proficiency - Emergency Medical Technician Paramedic
University of Texas of Brownsville
1 W. University Blvd., Brownsville, TX 7852008-2000
High School Diploma -
Gladys Porter High School
3500 International Blvd., Brownsville, TX 7852106-1989
Skills
- Youth supervision
- Multicultural sensitivity
- Behavior management
- Mandated reporting
- Records management
- Educational support
- Substance abuse awareness
- Life skills instruction
- Youth intake
- File management
- Trauma informed care framework
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Decision-making
- Self motivation
- Interpersonal skills
- Conflict resolution
- Staff management
- Task delegation
- Documentation and reporting
- Project management
- Sales techniques
- Policy implementation
- Sales management
- Emergency response
- Safety procedures
- Inventory management
- Computer skills
- Positive attitude
- Organizational skills
- Effective communication
- Customer service
- Verbal and written communication
- CPR and first aid
- Critical decision-making skills
- Vital sign assessment
- Emergency management
- Supply restocking
- CPI certified
- Critical thinking
- Compassion and empathy
- Calm under pressure
- Infection control
- Medical terminology
- Scene assessments
- Certified in CPR/AED
- Dispatcher communication
- Excellent phone demeanor
- Front desk operations
- Front desk management
- Telecommunications
- Certified in TCIC and NCIC
- HIPPA knowledgeable
- Telephone etiquette skills
- OSHA knowledgeable
Languages
English
Spanish
Full Professional
Timeline
Youth Care Worker
CHS/Southwest Key Program
08.2018 - 03.2025
Operator for the Department of Education
Maximus Call Center
12.2017 - 08.2018
Donor Relations Specialist
United Blood Services
11.2007 - 11.2012
Front Desk Manager
Holiday Inn
01.2006 - 04.2007
911 Emergency Dispatcher
Brownsville Police Department
04.2004 - 12.2013
Emergency Medical Technician (EMT)
Valley Regional Medical Center
01.2001 - 12.2004
Certificate of Proficiency - Pharmacy Technician
University of Texas At Brownsville
Certificate of Proficiency - Emergency Medical Technician Paramedic
University of Texas of Brownsville
High School Diploma -
Gladys Porter High School