Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nora Guzman

Dana Point,CA

Summary

Performance driven department manager, skilled and experienced in all aspects of running a successful retail store. With 15 years of experience in providing exceptional customer service, administering customer transactions, and promoting company offerings in the retail industry. Exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of financial transactions in a fast paced environment.

Overview

20
20
years of professional experience

Work History

Team Leader

Target
08.2011 - Current
  • Assist the store leader by performing all tasks assigned.
  • Completed store opening and closing procedures multiple times per week.
  • Kept the store organized, clean, and attractive to customers.
  • Maintained a positive, courteous demeanor while interacting with customers to ensure a positive experience.
  • Open and close cash registers, performing tasks such as accounting money, balancing cash drawers, and making deposits.
  • Hired, trained, and developed employees for various sales and customer service roles throughout the store.
  • Developed weekly schedules per payroll guidelines while accounting for employee and store needs.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Lead Teller Operations Specialist

Bank Of America
01.2007 - 01.2011
  • Administer the balancing of the branch's vaults, automated teller (ATM's), Teller cash dispensers, and Teller cash recyclers on daily basis.
  • Served as a key point of contact for customers, building trust through exceptional service and communication skills.
  • Demonstrated leadership in implementing adequate training to employees, resulting in improved performance and customer service delivery, which increased existing client base.
  • Provided efficient support to the assistant manager in overseeing the day-to-day operations to ensure an efficient and productive business workflow.
  • Contributed to designing and delivering effective training programs for newly hired employees to acquaint them with the bank's policies and operational procedures.
  • Serve as a Team Leader in the absence of the supervision of the branch manager and assistant manager, to maintain seamless bank operations and procedures.

Sales Coordinator

Marshalls
08.2003 - 11.2006
  • Greeted customers and worked to determine their needs in a professional and enthusiastic matter.
  • Processed cash and credit card transaction using POS systems
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
  • Balanced all cash registers daily and prepared store deposit.
  • Trained all new sales associates on company procedures for checkout, returns, and inventory.
  • Maintained accurate and attractive merchandise displays, ensuring strategic placement of procedures in order to maximize purchases.
  • Collaborated with associates to ensure day-to-day tasks were met with precision in a timely matter.
  • Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.

Education

GED -

Saddleback College
Mission Viejo, CA

High School Diploma -

San Clemente High School
San Clemente, CA
06.2003

Skills

  • Cash Handling
  • Team Supervision
  • Mentoring
  • Employee Evaluation
  • Customer Oriented
  • Responsible
  • Detail- Oriented

Languages

Spanish
Native or Bilingual
English

Timeline

Team Leader

Target
08.2011 - Current

Lead Teller Operations Specialist

Bank Of America
01.2007 - 01.2011

Sales Coordinator

Marshalls
08.2003 - 11.2006

GED -

Saddleback College

High School Diploma -

San Clemente High School

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Nora Guzman