Nora Hernandez

Strategic Commercial Lines Account Manager adept at utilizing advanced insurance product knowledge to serve commercial client needs. Well-versed in sales program management and commercial portfolio management demonstrated over 10+ years of industry performance. Well-qualified Property Management with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

• CommercialAccount Manager, Cascade Insurance Center, 02/21, Present, Responsible to manage the day-today service needs of clients by performing a variaty of tecnicals assigments and administrative duties. Duties included maintanace computer files, analizing insurance contracts, marketing insurance plats design, negotation of cost of products and services, cordination of claims, loss control. Accounting and audit services and research and analysis in various areas needed. Help clients understant their insurance policies/coverages and determined the individuals needs. Review for accurancy all policies, changes on the accounts endorsement, audits other ducuments, anserwer costumers' questions and requests by phone, emailes, fax and mail request. Prepare documents to present to underwriters. Completed submission for binding. Duties are done independently. Oders duties assigned, to assist my manager.
• Licensed Insurance Agent, Allstate, 04/2019, 2/2021, Relationship building with the community and current clients with the goal of growing the brand and achieving sales goals while delivering paramount customer service. Providing excellent customer service by processing payments & report claims. Cross-selling existing customers with other Allstate products. Prospecting and generating new business through leads & referrals. Generating quotes. Conducting policy reviews & updating policies.
• Shift Manager, Baja Fresh, 08/2018, 07/2019, Ensure every shift is safe- Team Members, Guests, Food. Primarily responsible for leading daily operations. Coach Leadership Development Candidates. Responsible for minor discipline of Team Members. Primarily responsible for completing Team Member Evaluations. Ensure all quality management systems are used consistently (QSC, daily critical, etc.). Monitor use of cost saving practices.
• Spanish Interpreter, Bridges to Communications, 08/2016, Present, Interpreters facilitate communication between doctor, medical staff and patients.
• Employment Specialist II, State of Oregon Employment Department, 03/2005, 09/2012, As a lead worker; I organize workload to be responsive to team members and to meet customer needs. Explain eligibility requirements in order to maintain and produce quality work providing correct information, and support supervisor with workloads. Received a high volume of calls from a diversity population filing for unemployment insurance claims. Interview and clarify customer's personal information, entered information and documentation into computerized data base system. Provide and Interpret to customers the State laws and rules Requirements.
• Tax Department Lead, Fidelity National Tax Service, 3/2003, 6/2004
• Operation Manager, PFF Bank and Trust, 4/2001, 09/2002