Nora Herrera
Riverside,CA
Summary
Seeking new opportunities and challenges to grow in a professional level by utilizing interpersonal skills. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Parent Partner
Olive Crest
Riverside, USA
09.2022 - Current
- Facilitated parenting classes and workshops to improve parenting skills and techniques.
- Prepared detailed reports outlining each family's strengths, areas of improvement, goals achieved, etc., as part of ongoing evaluation process.
- Offered crisis intervention support for families experiencing difficult situations or emergencies.
- Conducted home visits to assess family needs and offer guidance.
- Facilitated communication between families and service providers.
- Coordinated family engagement activities and support groups.
- Provided resources and information to families in need.
- Assisted families in navigating child welfare systems.
- Collaborated with staff to develop family-centered programs.
- Facilitated parent-child interactions by providing activities that promote healthy attachment.
- Provided support and guidance to families with young children through home visits, phone calls, and emails.
Retail Shipper
Postal annex
Riverside, USA
05.2021 - Current
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Managed multiple phone lines and facilitated over 20+ calls per day with clients, vendors, and staff.
- Input weights, charges, discrepancies and other data into POS system.
- Operated fax matching, photocopies, live scans and ink fingerprinting.
- Operated packaging equipment to prepare items for delivery.
Manager
My Hero Subs
Riverside, USA
03.2011 - 05.2021
- Instructed kitchen staff through 1:1 training keeping customers satisfied.
- Worked under pressure completing 15+ orders maintaining a fast-paced and friendly establishment.
- Responsible for approval of all purchases relating to inventory supplies.
- Recruited new employees and took them through the appropriate training.
- Handled money, balanced tills, processed credit payment batches.
- Maintained a clean and safe work environment, following all health and safety protocols.
Receptionist/Office Assistant
Esperanza Multi Services
Riverside, USA
10.2009 - 03.2011
- Delivered administrative support to team members by making copies, sending faxes, organizing files and scheduling appointments.
- Answered and redirected incoming calls using a multi-line telephone system and emails on a daily basis.
- Greeted incoming customers professionally and provided friendly knowledgeable assistance.
- Handled and maintained confidentiality information regarding clients as well as input in the database.
- Gave assistance in translating important IRS, Court, and immigration documents to customers.
Education
High School Diploma -
John W. North High School
06-2005
Some College (No Degree) -
Riverside Community College
Skills
- Exceptional customer service
- Team player
- Bilingual
- Organizational skills
- Multitasking
- POS system
- Data entry
- Team collaboration
- Microsoft/Excel literate
- Work under pressure
- Time management
Certification
• Certified Fingerprint Technician, State of California Department of Justice, 11/09/21
Languages
- English, Advanced
- Spanish, Advanced
Timeline
Parent Partner
Olive Crest
09.2022 - Current
Retail Shipper
Postal annex
05.2021 - Current
Manager
My Hero Subs
03.2011 - 05.2021
Receptionist/Office Assistant
Esperanza Multi Services
10.2009 - 03.2011
High School Diploma -
John W. North High School
Some College (No Degree) -
Riverside Community College