Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nora Hudson

Milford

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

37
37
years of professional experience

Work History

Advanced Radiology Consultants
01.2008 - Current
  • Inbound telephonic scheduling of diagnostic imaging exams via automatic call distributor phone system into radiology information system. Heavy inbound call volume.
  • Outbound telephonic scheduling of appointments on faxed orders received from referring physician offices.
  • Assists patients and referring offices with any questions regarding appointments, directs calls accordingly, communicates necessary information to imaging sites when needed.
  • Attach medical documents to patient charts in MRIS.
  • Provide information to internal and external customers in a prompt, pleasant, and helpful manner.
  • Prioritize patient satisfaction.
  • Escalates patient concerns and/or complaints to Call Center Manager.
  • Manage the schedules by filling in with the next available appointments.
  • Verify patient demographics and insurance information in MRIS system.
  • Respect patient confidentiality by adhering to HIPAA standards.
  • Attend meetings, training, and learning and development sessions as required.
  • Cross train in script administrator.

Brookside Greenwich OB/GYN
01.2005 - 01.2008
  • Inbound telephonic high call volume scheduling of exams proficiently on Advantx
  • Proficient in handling difficult or emotional customer situations
  • Ability to multi-task and detail oriented demonstrates accuracy and thoroughness looks for ways to improve and promote quality.
  • Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.

Total Health and Medical PC
01.2002 - 01.2005
  • Solely responsible for billing all Insurance claims.
  • Contact Insurance companies for status on claim payments.
  • Appeals process for no payments on claims.
  • Review EOB's and Super bills for errors.
  • Solely responsible for Authorizations and Precert.
  • Create precollection list for uncollectible accounts.
  • Handle customer service issues regarding billing statements.

Springfield Service Corporation Medical Billing and Collections
01.1999 - 01.2002
  • Proficient in working at a medical billing company on IDX system.
  • High volume contacting Insurance companies for status on payments.
  • Appeals for no payments on claims.
  • Review EOB's and superbill for errors.
  • Create precollections list for uncollectible accounts.
  • Review prescrib claims from Doctor's office for accuracy.

Stamford Housing Authority
01.1989 - 01.1998
  • Process computerized recording of rental payments on UNIX.
  • Manage annual needs associated with computer functions.
  • Handle customer service issues regarding rent payments.
  • Ability to print monthly tenant statements.
  • Ability to perform daily system backups.
  • Review outgoing and incoming tenant payments.

Education

High School Diploma -

Southeast High Shcool
Springfield, IL
06-1978

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Timeline

Advanced Radiology Consultants
01.2008 - Current

Brookside Greenwich OB/GYN
01.2005 - 01.2008

Total Health and Medical PC
01.2002 - 01.2005

Springfield Service Corporation Medical Billing and Collections
01.1999 - 01.2002

Stamford Housing Authority
01.1989 - 01.1998

High School Diploma -

Southeast High Shcool

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