Nora Ismail
Orlando,FL
Summary
Compassionate customer service volunteer skilled in patient assistance and administrative support. Strong organizational and communication skills enhance patient experiences and support medical staff efficiency.
Overview
1
1
Certification
Work History
Customer Service Volunteer
Advanced Gastroenterology & Surgery Associates, Le
Leesburg, FL
04.2024 - 08.2024
- Assisted patients with scheduling appointments and managing paperwork.
- Answered patient inquiries, addressing concerns with empathy and clarity.
- Provided support to medical staff by organizing patient files and records.
- Coordinated transportation for patients needing assistance to their appointments.
- Educated patients on procedural expectations and post-visit care instructions.
Education
Bachelor of Science -
University of Central Florida
Orlando, FL12-2026
Associate of Arts - Information Technology
Valencia College
Orlando, FL04-2024
Skills
- Customer service
- Team collaboration
- Time management
- Data entry
- Conflict resolution
- Technical support
Certification
- TestOut IT Fundamentals Pro Certificate - December 2024
Technical Skills
- IT Fundamentals: Databases, networking, cybersecurity, hardware, operating systems, and system maintenance.
- Programming: C, Python, Java.
- Software Tools: Microsoft PowerPoint, Word, Excel; macOS and Windows OS.
Building app prototype
- Designed and built a functional prototype for a mobile application that streamlines communication between students in professors in classroom settings. The app is designed to allow students to post material related questions anonymous via a chat room to encourage engagement in educational spaces.
- Utilized Figma to develop wireframes and core functionality.
- Collaborated with peers for feedback and incorporated user-centered design principles.
- Strengthened project planning, UX design, and problem-solving abilities through iterative testing and refinement.
Timeline
Customer Service Volunteer
Advanced Gastroenterology & Surgery Associates, Le
04.2024 - 08.2024
Bachelor of Science -
University of Central Florida
Associate of Arts - Information Technology
Valencia College