Shawn Kinch
Sacramento
Summary
Dynamic customer service professional with a proven track record at Falling Prices, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively addressed complex issues, driving repeat business and satisfaction. Committed to delivering exceptional service and fostering strong customer relationships.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Falling Prices
08.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Courtesy Clerk
Raleys
07.2019 - 08.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Customer Service Representative
Country Club Lanes Bowling
02.2018 - 11.2019
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
GED -
El Camino High School
Sacramento, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Falling Prices
08.2021 - 10.2022
Courtesy Clerk
Raleys
07.2019 - 08.2021
Customer Service Representative
Country Club Lanes Bowling
02.2018 - 11.2019
GED -
El Camino High School
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