NORA LEC
Chicago,IL
Summary
Driven sales professional with a passion for visual merchandising and customer service, seeking a B2B sales role in plantscaping to apply creativity, communication skills, and experience in building client relationships to help businesses transform their spaces.
Overview
10
10
years of professional experience
Work History
CLIENT RELATIONS & TICKET MANAGEMENT
Computer Nashville INC
09.2022 - Current
- Managed an average of 30+ tickets daily, ensuring timely and accurate issue resolution while maintaining client satisfaction.
- Collaborated and maintained strong relationships with clients by providing regular updates, addressing concerns, and ensuring swift technical issues.
- Implemented workflow improvements that resulted in a 20% reduction in average ticket resolution time, ensuring faster turnaround for clients.
- Developed and utilized a ticket prioritization system to ensure critical issues were addressed promptly while managing multiple lower-priority tasks efficiently.
- Maintained clear communication between technical teams and clients, offering empathetic and solution-oriented service.
AMAZON SELLER
Self Employed
04.2020 - 02.2023
- Managed e-commerce store on Amazon platform, overseeing product listing, pricing strategies, and inventory management.
- Utilized PPC advertising and social media campaigns to drive traffic to product listings, increasing visibility and boosting conversion rates by 30%.
- Developed and maintained supplier relationships to ensure timely product availability and competitive pricing.
- Effectively communicated with suppliers and partners.
- Achieved 60% increase in sales from 2019-2021 through strategic pricing adjustments and promotional activities.
BARTENDER
Various Establishments
06.2014 - 03.2020
- Leveraged persuasive selling techniques to consistently exceed sale targets by 25% monthly.
- Managed inventory and controlled costs, achieving a 15% reduction in beverage waste.
- Developed and executed creative promotional events, increasing revenue by 30% during special promotions.
- Trained and mentored new employees on sales techniques and customer service standards.
- Cultivated strong customer relationships through personalized service, resulting in a 20% increase in regular clientele.
Skills
- Customer Service
- Creativity and Design Thinking
- Lead Generation and Prospecting
- Sales and Negotiations
- Problem-Solving
- Adaptability and Flexibility
References
Charles Henson, Vice President, Nashville Computers, 1-615-818-3100
Timeline
CLIENT RELATIONS & TICKET MANAGEMENT
Computer Nashville INC
09.2022 - Current
AMAZON SELLER
Self Employed
04.2020 - 02.2023
BARTENDER
Various Establishments
06.2014 - 03.2020
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