Nora Leytham
Pine Grove Mills,PA
Summary
A focused employee with 2+ years of hands-on experience answering phone calls, scheduling appointments, making monetary transactions and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding support to staff and guests.
Overview
4
4
years of professional experience
Work History
Drivers License Technician
Penndot
07.2022 - 02.2023
- Provided efficient customer service and guided customers through a variety of tasks
- Utilized software and machinery to create IDs
- Took stock of products and reordered items when necessary
- Filled out paperwork and inventory counts accurately
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Logged, registered, and issued licenses and IDs
Receptionist
The North Club
06.2021 - 12.2021
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
Bakery Worker
Dolce Vita Desserts
07.2019 - 08.2020
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Listened to guests to understand needs and help each person select optimal products and services.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Operated ovens, proofers, scales and mixers for bakery
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Bachelor of Science - Environmental Resource Management
Pennsylvania State University
University Park, PA05.2025
High School Diploma -
State College Area High School
State College, PA06.2021
Skills
- Meticulous and Organized
- Appointment Scheduling
- Positive Attitude and Energetic
- Customer Service-Oriented
- Call Answering and Routing
- Data Entry and Database Software
Timeline
Drivers License Technician
Penndot
07.2022 - 02.2023
Receptionist
The North Club
06.2021 - 12.2021
Bakery Worker
Dolce Vita Desserts
07.2019 - 08.2020
Bachelor of Science - Environmental Resource Management
Pennsylvania State University
High School Diploma -
State College Area High School
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