Nora Lombard

• Promoted to Operations & Visual Sales Store Manager in the face of company-wide layoffs
• Managed ongoing daily tasks to ensure operational efficiency.
• Coordinated store truck process to optimize inventory flow
• Management of store truck process
• Balanced sales initiatives and team management to enhance overall store performance
• Maintained core responsibilities to ensure operational consistency

• Opened the first HOKA store in New England and built out the market to support a store move to a permanent location on Newbury Street.
• Managed daily store operations to ensure smooth functioning and customer satisfaction while maintaining a strong hold on KPIs in both sales and service.
• Assisted in numerous store openings across the East Region, including training all new Store Managers in the district, FOH and BOH set ups, and hiring.
• Hired, trained, and mentored staff on highly technical product knowledge and sales techniques.
• Took on multiple stretch assignments, including collaborating closely with the Allocations team to fine-tune HOKA’s inventory strategy and distribution across the North American Fleet, as well as assisting in building out a HOKA Community Engagement playbook.
• Selected as the 2026 Q4 North America Retail Employee of the Quarter

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• Operations and Store Manager for 22,000 square foot store
• Driving sales to store high of $8+ Million dollars per year
• Coordinated staff schedules to optimize coverage
• Focused on developing employee capabilities for improved performance
• Cash Management
• Store Leadership Coaching
• Emphasized tracking KPIs to drive operational success
• Hiring
• Oversaw cash handling procedures to maintain accuracy
• Loyalty program enrollment

• Lead visual efforts in the store
• Led and executed new product introductions and campaign rollouts, ensuring alignment with direction and timely completion
• Implemented and led the P.A.C.E. Program for merchandise processing
• Engage with and foster good relationships with customers
• Contribute to building a strong and cohesive team
• Find thoughtful and appropriate solutions to customer issues
• Allocated resources effectively on the floor as Sales Floor Lead, enhancing operational flow