Nora Minarchio
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Security Officer
Professional Security Consultants
06.2022 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Recruiter/Survey Interviewer
Opinions LTD
01.2015 - 05.2016
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Elicited comments from individuals surveyed and accurately recorded comments.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Conducted research to gather information for market research on product survey topics.
- Performed data entry, electronic data collection and tracing to support market research research.
- Followed scripted questionnaires verbatim to collect research data.
- Explained survey objectives and procedures to interviewees.
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Observed participants and recorded results.
- Recruited and screened potential participants.
- Explained questions in better detail for interviewees to allow truthful answers.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Properly completed surveys by performing eligibility before ending each call.
- Coded data from participant interviews.
- Conducted interviews with participants to assess eligibility.
Teller Supervisor
Charter One Bank
03.1999 - 10.2001
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Examined tellers' reports of daily transactions for accuracy.
- Promoted bank's products and services by consistently cross-selling to customers.
- Evaluated customer lifestyle to counsel customers on best products and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Oversaw daily operations to ensure high levels of productivity.
Education
Associate of Science - Medical Assisting
Sanford Brown College
06.2011
High School Diploma -
North Royalton High School
North Royalton, OH06.1987
Skills
- Participant screening
- Writing case histories
- Diagnostic interviewing
- Inbound and outbound calls
- Telephone etiquette
- Data verification
- Coding participant data
- Client Engagement
- Customer service and assistance
- Dependable and Responsible
- Self-Motivated
Timeline
Security Officer
Professional Security Consultants
06.2022 - 09.2024
Recruiter/Survey Interviewer
Opinions LTD
01.2015 - 05.2016
Teller Supervisor
Charter One Bank
03.1999 - 10.2001
High School Diploma -
North Royalton High School
Associate of Science - Medical Assisting
Sanford Brown College
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