Nora Macker
Escondido
Summary
Enhanced client safety and satisfaction by adhering to care plans and ensuring compliance with health regulations.
Oversaw store operations to elevate customer satisfaction. Implemented strategic planning and coordinated teams to optimize workflows. Fostered effective inventory management and staff training initiatives.
Overview
19
19
years of professional experience
Work History
Personal Attendant
A Caring Touch Home Care
11.2025 - 12.2025
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients in their homes.
- Followed care plans and documented changes in client condition accurately.
- Communicated effectively with healthcare professionals regarding client needs.
- Assisted with medication reminders to ensure compliance with prescriptions.
- Supported mobility by helping clients move safely around their homes.
- Responded promptly to client requests, ensuring comfort and satisfaction.
- Provided compassionate care for patients with disabilities and developmental challenges.
- Supported patient with emotional encouragement and positivity to promote uplifting atmosphere.
Behavior Interventionist
ACES
10.2025 - 12.2025
- Attended training curriculum.
- online training program before actual on site client interaction
- Worked with educators to outline intervention plans, establish goals and develop progress benchmarks.
Operations Supervisor
CVS Pharmacy
11.2023 - 09.2025
- Supervised daily operations to ensure efficient pharmacy workflow.
- Trained staff on customer service protocols and pharmacy procedures.
- Coordinated inventory management to maintain stock levels and minimize shortages.
- Implemented process improvements to enhance operational efficiency in the pharmacy.
- Monitored compliance with health regulations and safety standards in pharmacy practices.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Supported team members in resolving customer inquiries and complaints effectively.
- Conducted regular training sessions on new products and services for pharmacy staff.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Prepared reports on operational performance metrics and presented them to management team.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Implemented cost-saving measures throughout the organization's operations.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Analyzed operational data to identify trends and implement strategic improvements.
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Computed balances, totals or commissions to support accounting team.
Shift Supervisor
CVS Pharmacy
10.2020 - 05.2023
- Supervised daily operations and staff activities during shifts.
- Trained new employees on store policies and customer service standards.
- Managed inventory control and restocked shelves as needed.
- Ensured compliance with safety and health regulations in the store.
- Addressed customer inquiries and resolved complaints effectively.
- Coordinated team schedules to maintain adequate staffing levels.
- Monitored cash register operations and performed cash handling duties.
- Implemented promotional displays to enhance product visibility in the store.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assisted customers with product selection when needed.
- Maintained accurate records of daily transactions and deposits.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Monitored security and enforced loss prevention strategies during shift.
Front End Supervisor
Vons Companies
05.2007 - 10.2018
- Supervised daily operations and staff performance in a high-volume retail environment.
- Trained new employees on customer service standards and operational procedures.
- Managed inventory levels and organized product displays for optimal presentation.
- Ensured compliance with health and safety regulations during store operations.
- Coordinated scheduling to maintain adequate staffing during peak hours.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Collaborated with management on visual merchandising strategies for promotions.
- Conducted regular team meetings to communicate updates and reinforce goals.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Assisted management team in developing operational strategies that improved overall store performance.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Welcomed large volume of guests and improved overall customer service.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Conducted regular performance evaluations of front end personnel.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Maintained accurate records of inventory, sales, and employees.
- Maintained positive relationships with vendors to secure best pricing available for products sold at the front end.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
High School Diploma -
Brawley Union High School
Brawley, CA06-1990
Languages
Spanish
Professional
Education and Training
other
Timeline
Personal Attendant
A Caring Touch Home Care
11.2025 - 12.2025
Behavior Interventionist
ACES
10.2025 - 12.2025
Operations Supervisor
CVS Pharmacy
11.2023 - 09.2025
Shift Supervisor
CVS Pharmacy
10.2020 - 05.2023
Front End Supervisor
Vons Companies
05.2007 - 10.2018
High School Diploma -
Brawley Union High School