Nora Mandato
Burlington,NJ
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist/Secretary
Courys Auto Body
Toms River, New Jersey
12.2004 - 05.2018
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments and maintained accurate calendar for staff.
- Greeted visitors and clients warmly upon arrival.
- Maintained front desk area, ensuring cleanliness and professionalism.
- Provided administrative support by filing documents and organizing records.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Front Desk Receptionist/General Secretary
County Line Auto Body
Howell Township, New Jersey
09.2000 - 12.2004
- Greeted customers warmly upon arrival and directed them to appropriate services.
- Managed phone calls and scheduled appointments for auto body repair services.
- Maintained organized front desk area and ensured a professional appearance.
- Processed customer payments and handled cash register operations accurately.
- Assisted customers with inquiries about services, policies, and pricing options.
- Coordinated communication between technicians and clients regarding service updates.
- Implemented filing system for customer records to ensure easy access and retrieval.
- Supported team by preparing necessary documentation for vehicle repairs and estimates.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
Associate of Applied Science - Bussiness
Drakes Bussiness School
Staten Island, NY02-1989
Skills
- Multi-line phone management
- Appointment scheduling
- Document filing
- Payment processing
- Data entry
- Customer relationship management
- Service inquiry handling
- Effective communication
- Professional appearance maintenance
- Problem solving
- Attention to detail
- Organizational skills
- File organization
Accomplishments
- Achieved Valedictorian of my graduating class in college
Timeline
Front Desk Receptionist/Secretary
Courys Auto Body
12.2004 - 05.2018
Front Desk Receptionist/General Secretary
County Line Auto Body
09.2000 - 12.2004
Associate of Applied Science - Bussiness
Drakes Bussiness School