Nora Meillarec

• Currently managing at Mikado Steakhouse at the Orlando World Center Marriott
• Previously assisted in managing Latitude & Longitude and High Velocity Sports Bar.
• Managed a team of 40 employees, providing direction and guidance to ensure high standards of service
• Maintained accurate records of employee attendance, payroll processing, inventory management and scheduling shifts
• $3.25 million annual sales

• Answer, record and process all guests calls, requests, questions, or concerns
• Log all guest requests into the computer for the appropriate
department and follow up with guests to ensure their satisfaction
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a friendly voice, using the callers' name, transferring calls to the appropriate department, requesting permission before placing the caller on hold & taking messages.

• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Deliver checks and collect payments.