Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nora Molabola

Sugar Land ,TX

Summary

Expert in critical thinking and problem-solving, showcasing a strong work ethic and adaptability. Proven track record in engaging customers, accurately identifying needs, and aligning them with suitable products and services. Highly motivated to embrace new challenges and rapidly acquire new skills. Exceptional interpersonal skills enhance interactions with clients, fostering strong relationships and satisfaction.

Overview

19
19
years of professional experience

Work History

Loan Set Up & Disclosure Specialist

Kinecta Federal Credit Union
Manhattan Beach, CA
06.2013 - 09.2024
  • Exceeded customer satisfaction by implementing creative solutions to complex problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized tasks to accomplish service goals within deadlines.
  • Conducted system analysis and testing to identify technical inefficiencies.
  • Collaborated with diverse teams to address product and service-related issues.
  • Managed time effectively to ensure timely completion of tasks.
  • Supported internal auditing teams in conducting impartial compliance reviews.
  • Enforced regulatory policies across various teams and programs.

Membership Specialist

Kinecta Federal Credit Union
Manhattan Beach, CA
02.2010 - 06.2013
  • Maintained accurate member information within database systems.
  • Processed membership applications and documents with high efficiency.
  • Provided exceptional customer service to all members.
  • Generated invoices and processed payments for memberships.
  • Ensured compliance with laws and regulations governing memberships.
  • Assisted members with inquiries about accounts, benefits, and services.
  • Promoted effective issue resolution through active listening and communication skills.
  • Increased repeat business by resolving conflicts and enhancing customer experiences.

Realtor

Jason Elle Real Estate
Torrance, CA
01.2016 - 12.2019
  • Maintained accurate CRM database of prospective customers to support targeted marketing efforts.
  • Managed comprehensive marketing strategies for properties, including advertising campaigns and open houses.
  • Oversaw real estate transactions from initiation through closing while ensuring compliance with state laws.
  • Prepared newly purchased homes for clients prior to arrival, enhancing client satisfaction.
  • Facilitated closing processes among lenders, mortgage companies, buyers, and sellers efficiently.
  • Advised clients on market conditions, property values, mortgages, and legal requirements to inform decisions.
  • Organized promotional materials utilized in sales presentations to enhance engagement.
  • Responded promptly to client inquiries via phone or email to maintain strong communication.

Personal Banker

Wells Fargo Bank, N.A.
Torrance, CA
02.2006 - 09.2009
  • Reviewed customer transactions for accuracy and completeness.
  • Maintained detailed records of customer interactions in compliance with bank regulations.
  • Approached prospective clients through emails and cold calls to consistently achieve sales targets.
  • Developed a portfolio of high-value clients, ensuring high satisfaction and retention levels.
  • Managed client relationships by delivering personalized financial solutions and advice.
  • Responded promptly to customer inquiries and complaints, fostering resolution and trust.
  • Analyzed client financial data to recommend tailored banking and investment options.
  • Performed account maintenance activities including opening, closing, and transferring accounts.

Education

Bachelor of Science - Marketing

Lyceum of The Philippines
Manila

Skills

  • Disclosure management and regulatory compliance
  • Document preparation and system analysis
  • Customer service and client relationship management
  • Cross-functional collaboration
  • Problem solving and adaptability
  • Financial analysis and real estate transactions
  • Task prioritization

Timeline

Realtor

Jason Elle Real Estate
01.2016 - 12.2019

Loan Set Up & Disclosure Specialist

Kinecta Federal Credit Union
06.2013 - 09.2024

Membership Specialist

Kinecta Federal Credit Union
02.2010 - 06.2013

Personal Banker

Wells Fargo Bank, N.A.
02.2006 - 09.2009

Bachelor of Science - Marketing

Lyceum of The Philippines

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