Summary
Overview
Work History
Education
Skills
Timeline
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Nora Montero

Nora Montero

New York,NY

Summary

A public service professional, commitment to heightening the experience of progressive development and success with respect and integrity. Energetic and knowledgeable Community Associate bringing more than 10 years of experience in clerical and program support. Solid data entry, customer service and schedule management abilities. Focused on optimizing processes and building strong relationships to foster community development.

Overview

13
13
years of professional experience

Work History

Community Associate - Parent Coordinator

Dept Of Education
08.2014 - Current
  • Lead tours to highlight educational features to prospective students and families and answer questions.
  • Coordinate fundraising efforts for community projects, securing necessary funds through grant applications and sponsorship.
  • Facilitate meetings between school community and families, fostering open communication channels for addressing concerns or issues.
  • Manage cases of 20 families receiving social or community service support per academic term.
  • Organize educational workshops and seminars aimed at promoting personal growth among parents within school community setting.
  • Support school community families navigate social services system and access needed resources.
  • Support coordinating and manage volunteer activities for community service projects.
  • Participate in professional development opportunities gaining valuable insights that contribute to overall success of community initiatives.

Patient Care Representative Supervisor

Summit Health Medical Group- CityMD Urgent Care
10.2020 - 10.2023
  • Modeled, communicated, fostered company mission values and vision in area of responsibilities.
  • Managed inventory of medical supplies, ensuring adequate stock levels were maintained at all times for seamless functioning of multiple facilities.
  • Promoted safe and clean environment by adhering to strict sanitation protocols, reducing risks of infection or illness among patients.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Engaged with patients to provide critical information.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Tutoring Supervisor

Kaplan Supplemental education services
01.2011 - 01.2015
  • Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Organized regular staff meetings for knowledge sharing, collaborative problem-solving, and building strong team dynamics among tutors.
  • Collaborated with faculty to develop after-school tutoring program for struggling students.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
  • Promoted a positive learning environment by fostering open communication among tutors, students, and parents.

Education

No Degree - Liberal Arts And General Studies

Bronx Community College of The City University of New York
The Bronx, NY

Skills

  • Microsoft Office
  • Relations liaison
  • Project/office management
  • Community Outreach
  • Progress Evaluations
  • Brand Awareness
  • Documentation proficiency
  • Supervision and leadership
  • Organizational Skills

Timeline

Patient Care Representative Supervisor

Summit Health Medical Group- CityMD Urgent Care
10.2020 - 10.2023

Community Associate - Parent Coordinator

Dept Of Education
08.2014 - Current

Tutoring Supervisor

Kaplan Supplemental education services
01.2011 - 01.2015

No Degree - Liberal Arts And General Studies

Bronx Community College of The City University of New York

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Nora Montero