Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nora Nelson

Bradenton

Summary

With all my skills I have managed to become a shift supervisor within the minimum amount of time at Starbucks and have been offered the opportunity to possible store manager position if wanted. I was able to do this by presenting good communication skills with not only customers but my coworkers as well and this followed me to arcade monsters where I have been offered the same.

I take a lot of pride in my work performance because it is not only reflecting me but the company I am working for and that is why I put my utmost effort into what I am doing, while not being afraid to ask questions when needed to successfully completely my tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

Wawa
10.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Funeral Attendant and Receptionist

Robert Toale and Sons Funeral Home
02.2020 - 05.2021
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Provided personal assistance, emotional support and personal care to clients.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Directed families to burial sights
  • Helped set up caskets and make deceased look presentable

Shift Supervisor and Trainer

Starbucks
05.2021 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Bartender

Arcade Monsters
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

High School Diploma -

Flvs
Bradenton, FL
2021

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Customer service expertise
  • Menu memorization
  • Cash register operation
  • Service-oriented mindset
  • Professional appearance
  • Inventory
  • Salesmanship
  • Staff management
  • Identification verification
  • Cash and credit transactions

Certification

Food Safety Certification

Timeline

Bartender

Arcade Monsters
06.2024 - Current

Shift Supervisor and Trainer

Starbucks
05.2021 - 06.2024

Funeral Attendant and Receptionist

Robert Toale and Sons Funeral Home
02.2020 - 05.2021

Cashier

Wawa
10.2019 - 02.2020

High School Diploma -

Flvs

Similar Profiles

CREATE PROFILE
Nora Nelson