Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nora O'Leary

Petoskey

Summary

Dynamic and dedicated professional with a strong work ethic and proven collaboration skills, honed at Beards Brewery. Experienced in field operations and customer service, I excel in high-pressure environments, ensuring efficiency and satisfaction. Quick learner adept at POS software, I consistently enhance guest experiences while managing tasks effectively.

Professional, experienced worker prepared for seasonal roles. Strong background in meeting goals, adapting to changing needs, and collaborating effectively with teams. Known for reliability, punctuality, and excellent communication skills. Skilled in multitasking, problem-solving, and maintaining high productivity under pressure.

Overview

5
5
years of professional experience

Work History

Seasonal Worker

State of Michigan, DNR
05.2024 - Current
  • Oversaw daily operations, ensuring efficiency in workflow and adherence to safety protocols.
  • Trained new seasonal workers on operational procedures and equipment usage.
  • Provided support in resolving customer inquiries, contributing to positive service experiences.
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
  • Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.

Farm Hand

Castle Farms
05.2023 - 10.2023
  • Conducted regular maintenance checks on tools and machinery to prevent downtime during operations.
  • Assisted in inventory management of supplies, ensuring availability for daily farming activities.
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Led tours for visitors, providing educational insights into sustainable farming practices and promoting community engagement.

Host

Beards Brewery
07.2020 - 10.2022
  • Greeted and welcomed guests, ensuring positive first impressions and a friendly atmosphere.
  • Managed seating arrangements, optimizing guest flow and minimizing wait times.
  • Provided menu information and recommendations, enhancing customer dining experience.
  • Assisted in maintaining cleanliness and organization of dining area, adhering to safety standards.
  • Monitored dining area for guest needs, promptly addressing inquiries or concerns to enhance satisfaction.
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

High School Diploma -

Petoskey High School
Petoskey, MI
05-2024

Skills

  • Quick learner
  • Strong work ethic
  • Collaboration
  • Task prioritization
  • Heavy lifting
  • Time management
  • Field operations
  • POS software

Accomplishments

    -Trained over 5 new staff members in a year

    -Developed very strong skills in dealing with people who are upset

Languages

Spanish
Elementary
English
Native or Bilingual

Timeline

Seasonal Worker

State of Michigan, DNR
05.2024 - Current

Farm Hand

Castle Farms
05.2023 - 10.2023

Host

Beards Brewery
07.2020 - 10.2022

High School Diploma -

Petoskey High School

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