Nora Oros
Cleveland,OH
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments!
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sedgwick
09.2022 - 10.2024
- Performed customer service surveys
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Referral Coordinator
Safelite AutoGlass
10.2021 - 07.2022
- Avaya experience, tech experience, tech support, call center experience
- Scheduled appointments with specialists on behalf of clients.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Seasonal Sales Associate
Hot Topic, Inc.
10.2020 - 04.2021
- Sales, phone calls, customer service
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Seasonal Sales Associate
Hot Topic, Inc.
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Shift Leader
Taco Bell
03.2019 - 09.2019
- Cooking, cleaning, stocking, management training, register, phones, drive through
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Crew Member
Taco Bell
10.2018 - 12.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Manager
Cleveland pizza company
05.2018 - 09.2018
- Cleaning, cooking, stocking, management , phones, register
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Management Trainee
Calas pizza
03.2017 - 04.2018
- Management trainee, customer service, cleaning, phones, cooking, waitress, stocking
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Education
High school or equivalent -
Valley Forge High School
Parma, OH05.2015
Skills
- Appointment scheduling
- Customer service
- Active listening
- Management experience
- Call center experience
- Computer proficiency
- Complaint handling
- Data entry
- Decision-making
- Verbal and written communication
- Time management
- Phone etiquette
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Several years of Customer service experience
- Work from home experience
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Sedgwick
09.2022 - 10.2024
Referral Coordinator
Safelite AutoGlass
10.2021 - 07.2022
Seasonal Sales Associate
Hot Topic, Inc.
10.2020 - 04.2021
Seasonal Sales Associate
Hot Topic, Inc.
10.2019 - 01.2020
Shift Leader
Taco Bell
03.2019 - 09.2019
Crew Member
Taco Bell
10.2018 - 12.2018
Manager
Cleveland pizza company
05.2018 - 09.2018
Management Trainee
Calas pizza
03.2017 - 04.2018
High school or equivalent -
Valley Forge High School
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