Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nora Parra

Nora Parra

Lockhart,Texas

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations. Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply [Number] years of experience to new professional challenges with growth-oriented organization.

Overview

10
10
years of professional experience

Work History

Program Director

Sevita
02.2024 - Current
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Developed [Type] program from ground up, laying out framework, and defining roles.
  • Maintained and updated project related documents.
  • Monitored program performance to identify areas for improvement.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Communicated regularly with stakeholders, updating on progress to build support for program.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Developed and implemented program evaluation systems to assess program impact.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Established program policies and procedures to comply with regulatory requirements.

Nurse Administrative Assistant

Sevitahealth
11.2019 - 02.2024
  • Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting visitors
  • Worked closely with Unit Manager to ensure timely completion of administrative tasks
  • Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers.

House Manger

D&S Community Services
01.2015 - 11.2019
  • Oversaw the day to day operations of the house
  • Oversaw staff and maintained their schedules
  • Provided quality care for the clients we served
  • Provided transportation.

Education

General Studies -

Lockhart High School
05.1989

Skills

  • Customer Service
  • Fast Learner
  • Microsoft Office
  • Communication Skills
  • Leadership Skills
  • Customer service experience
  • Effective leader
  • Personnel Supervision
  • Staff Development
  • Program Leadership

Timeline

Program Director

Sevita
02.2024 - Current

Nurse Administrative Assistant

Sevitahealth
11.2019 - 02.2024

House Manger

D&S Community Services
01.2015 - 11.2019

General Studies -

Lockhart High School

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Nora Parra