Nora Perez
Salinas,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Barista
Salinas Valley Health
05.2007 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Cashier Lead
Sears Department Store
02.2007 - 01.2013
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Coordinated breaks for cashiers while maintaining sufficient coverage at registers, optimizing workflow without sacrificing customer care.
- Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Alleviated customer service needs with policy-appropriate solutions.
Education
GED -
Instituto Liceo Harvard
Mexicali, B.C.Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Fluent in Spanish (read,write,and speak)
- Reliable and Dependable
- Hospitality and Professionalism
- Flexible Schedule
- Dependable
- Compassionate
Timeline
Barista
Salinas Valley Health
05.2007 - Current
Cashier Lead
Sears Department Store
02.2007 - 01.2013
GED -
Instituto Liceo Harvard
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