Nora Perez-Navarro
Lawrenceville
Summary
Motivated Customer Service Representative with over 9 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish. I love Fulfilling Customers needs.
Overview
9
9
years of professional experience
Work History
Assistant Community Manager
Atlantic Pacific Management
05.2025 - Current
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Close out reports.
- File eviction.
- Create invoice's.
- Train new office employee's.
- Follow up with prospects.
- Schedule repairs with vendors.
- Follow up on renewals.
Assistant Community Manager
Dayrise Residential
06.2023 - 05.2025
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Close out reports.
- File eviction.
- Create invoice's.
- Train new office employee's.
- Follow up with prospects.
- Schedule repairs with vendors.
Leasing Consultant
RMR GROUP
04.2022 - 06.2023
- LRO
- Answer prospect inquiry emails and calls on funnel.
- Tour prospects.
- Organized move in's documents (deposits, applications fee's, move in rent payments, rental insurance, utilities etc.)
- Enter maintenance work orders.
- Market survey.
- Renewal spread sheet.
- Assist with follow up activities for non-payment residents.
- Deposit rent/non-payment money order to the bank.
- Use PDQ Services
Leasing Consultant
Dayrise Residential, LLC
07.2021 - 04.2022
- Gave prospective tenants tours of the property and gave them valuable information about its main features.
- Took calls and responded to inquiries from various parties, resolving issues through active listening and open-ended questioning.
- Contacted and followed up with tenants on renewal notices/ after tours or move ins.
- Kept meticulous records of all communications with and from tenants.
- Completed Market survey every Friday.
- Resolved tenant disputes in the most efficient way possible.
- Kept track of everything.
- Made excels and newsletters.
- Received payments from residents.
Alphabroder
03.2019 - 01.2021
- Pick and check production
- Look up BTS/dirty/damage production
- Put away production
- Clean area
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Scanned packages and boxes and moved to loading dock for shipment.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Promoted delivery efficiency by accurately labeling and organizing containers.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Kabobish
10.2017 - 11.2018
- Cashier
- Prep food
- Open front/back of the house
- Cleaning the work space
- Taking orders from the customers
- Trained team members to work as cashiers, in accordance with company policies and procedures
- Handled orders and preparations
Housekeeper
W hotel
10.2016 - 10.2017
- Clean rooms
- Inventory
- Verified that all storage areas and carts were clean and organized.
- Rotated linens in storerooms and replenished when supplies ran low.
Education
High School -
Norcross High School
Norcross, GASkills
- Fluent in two languages
- Skilled in managing multiple tasks
- Eagerness to provide help to others
- Problem-solving strategist
- Self-assuredness
- Efficient learner
- Skilled in digital tools
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Community Manager
Atlantic Pacific Management
05.2025 - Current
Assistant Community Manager
Dayrise Residential
06.2023 - 05.2025
Leasing Consultant
RMR GROUP
04.2022 - 06.2023
Leasing Consultant
Dayrise Residential, LLC
07.2021 - 04.2022
Alphabroder
03.2019 - 01.2021
Kabobish
10.2017 - 11.2018
Housekeeper
W hotel
10.2016 - 10.2017
High School -
Norcross High School
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