Nora Poncio
Angleton
Summary
Dedicated server and manager with expertise in training staff, resolving complaints, and ensuring customer satisfaction. Proven track record in cash handling and inventory management. Results-driven leader with a strong focus on service quality and team collaboration. Demonstrated success in training staff and resolving customer complaints, dedicated to creating a positive dining experience and operational excellence.
Overview
40
40
years of professional experience
Work History
Server, Manager, Bartender
El Patio Tex-Mex Grill and Bar
Angleton
10.2019 - Current
- Trained new servers on menu items and customer service standards.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Conducted performance evaluations for team members to enhance service quality.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised daily operations of the restaurant and bar area.
- Conducted regular team meetings to discuss service improvements and goals.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Prepared a variety of cocktails and beverages for diverse customer preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Manager on Duty
On The River Restaurant
Freeport
06.1986 - 05.2019
- Supervised daily restaurant operations and staff activities.
- Managed inventory control and ordering for restaurant supplies.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Collaborated with kitchen staff to streamline food preparation processes.
- Facilitated team meetings to discuss service improvements and challenges.
- Audited cash registers at the end of each shift for accuracy.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Education
GED -
Brazosport College
Lake Jackson, TXSkills
- Training staff
- Customer service
- Inventory management
- Cash handling
- Schedule coordination
- Team collaboration
- Service improvement
- Attention to detail
- Customer service focus
- Employee engagement
- Scheduling proficiency
Timeline
Server, Manager, Bartender
El Patio Tex-Mex Grill and Bar
10.2019 - Current
Manager on Duty
On The River Restaurant
06.1986 - 05.2019
GED -
Brazosport College