Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nora Rivera

Los Angeles,CA

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

18
18
years of professional experience

Work History

Senior Administrative Associate Freight Forwarding

UPS Supply Chain Solutions
Los Angeles, CA
11.2021 - 02.2024
  • Handling day to day operations for ocean import shipments.
  • Track and tracing import ocean cargo from departure to arrival.
  • Completing data entry, status reports, monitoring shipment status.
  • Reviewing documentation to ensure it is complete and compliant.
  • Coordinates cargo movement with trucking companies.
  • Receiving and reviewing documents, bills of lading, MAWB and HAWB. Daily communication with vendors, carriers, and various service providers.
  • Completing billing and accruals on all shipments.
  • Maintaining cost effective job processing.
  • Performed general clerical duties such as photocopying, faxing, scanning documents, ordering office supplies.
  • Drove customer feedback to deliver information to management for corrective action.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Responded promptly to customer inquiries regarding product availability or pricing information.
  • Coordinated arrangements for ground transportation, flight reservations and lodging.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Communicated effectively with colleagues at all levels within the organization via email or phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.

Package Center Supervisor

UPS
Baldwin Park, CA
03.2006 - 11.2021
  • Developed and maintained good working relationships with employees, management, and customers.
  • Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate and local government requirements.
  • Managed department resources to ensure maximum output, accuracy, and efficiency at all times.
  • Established and promoted a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
  • Ensures all employees adhere to safety policies and procedures at all times.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Developed processes for improved efficiency of package deliveries.
  • Analyzed data from various sources to identify areas where improvements could be made.
  • Logged packaging activities and filed reports in company databases.
  • Reviewed employee timecards for accuracy before submitting them to payroll.
  • Supervised team members in the efficient processing of all packages, ensuring customer satisfaction.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Managed customer relations by responding to inquiries about packages in transit or delivered incorrectly.
  • Provided feedback to staff members on their performance throughout the shift.
  • Monitored workers and reviewed completed work for proper performance.
  • Ensured timely and accurate package handling, sorting, and delivery to customers.
  • Maintained a safe working environment by following safety regulations and policies.
  • Assisted with resolving any customer service issues that arose during the shift.
  • Resolved escalated customer complaints in a professional manner while maintaining company standards.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answered calls per shift to assist with customer questions and concerns.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Charter Oak High School
Covina, CA
06-1989

Skills

  • Developing and maintaining relationships with customers
  • Monitoring shipments daily
  • Vendor Relationship Management
  • Effective Problem Solving
  • Billing
  • Customer Service
  • Reviewing documents
  • Data Entry
  • Dispatch

References

References available upon request.

Timeline

Senior Administrative Associate Freight Forwarding

UPS Supply Chain Solutions
11.2021 - 02.2024

Package Center Supervisor

UPS
03.2006 - 11.2021

High School Diploma -

Charter Oak High School

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