Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NORA RODRIGUEZ

AMARILLO,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Medical Claims Associate

Bcbstx
03.2024 - 08.2025
  • Processed Medical Claims by evaluating claims sent to us by doctor's office,specialists and hospitals

Customer Service Representatives

Happy State Bank
09.2023 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Collections Agent, Bill and Account Collectors

Spectrum/remote
10.2022 - 07.2023
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.

Scheduler, Receptionists and Information Clerks

Amarillo Heart Group LLP
09.2022 - 03.2023
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.

Call Center Representative

Sitel
01.2015 - 04.2015
  • Inbound call center for client of USAA insurance
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Registered Medical Assistant

Regenerative Medicine
11.2013 - 06.2014
  • Job consisted of taking patients blood pressure, temperature, pulse, blood draws, injections, and patient referrals
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Prepared and administered medications to alleviate patient symptoms.

Temp Agent

Kelly Services
01.2011 - 01.2012
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

Case Worker

Refugee Services of Texas
01.2008 - 10.2010
  • Duties require resettling refugees. Duties consisted of purchasing household items, food, and purchasing clothing. Also consisted of setting up apartments, making doctor appointments visit to the DMV and Social security office. We also required to take clients to their doctor appointments and registration of school age children. Office duties consisted of filing paperwork, preparing files for new arrivals and keeping up with checks that had to be given to the clients.

Caseworker Refugee Service of Texas

Caseworker Refugee Service of Texas
01.2008 - 10.2010
  • Resettle refugees by providing resources to which they can become self-sufficient
  • Assessed needs of each client and recommended appropriate services and resources.
  • Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.

Education

Medical Assistant -

Milan Institute
Amarillo, TX
01.2013

GED - High School Diploma

REGION 16
Amarillo, TX
05.1995

Skills

  • ICD-10-cM coding
  • HIPAA compliance awareness
  • Organizational growth
  • Claims processing proficiency

Languages

English

Timeline

Medical Claims Associate

Bcbstx
03.2024 - 08.2025

Customer Service Representatives

Happy State Bank
09.2023 - 02.2024

Collections Agent, Bill and Account Collectors

Spectrum/remote
10.2022 - 07.2023

Scheduler, Receptionists and Information Clerks

Amarillo Heart Group LLP
09.2022 - 03.2023

Call Center Representative

Sitel
01.2015 - 04.2015

Registered Medical Assistant

Regenerative Medicine
11.2013 - 06.2014

Temp Agent

Kelly Services
01.2011 - 01.2012

Case Worker

Refugee Services of Texas
01.2008 - 10.2010

Caseworker Refugee Service of Texas

Caseworker Refugee Service of Texas
01.2008 - 10.2010

Medical Assistant -

Milan Institute

GED - High School Diploma

REGION 16

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