Nora Sanchez
Garden Grove,CA
Summary
Skilled property management professional with proven track record in overseeing tenant relations and lease administration. Known for strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs with keen understanding of property management and administrative tasks.
Overview
25
25
years of professional experience
Work History
Property Administrator
Avison Young
10.2021 - Current
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Community Manager
Regus - Newport Beach
01.2018 - 10.2021
- Started as a Community Associate and promoted to a Community Manager after 8 months
- Community Associate responsibilities are answering phones, moving furniture, stage offices, send welcome email to new tenants, greeting existing clients as well as potential clients and mostly assisting the Community Manager
- Community Manager responsibilities are the same as the Community Associate; keeping retention, tour walk-ins, Accounts Receivable, Accounts Payable, helping clients understand their invoices, create PowerPoint presentations, create and send excel AR report to corporate weekly, create and send Retention report every 3rd and 15th of every month
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
International Sales Coordinator
Universal Forest Products
01.2007 - 01.2009
- Responsible for domestic & international sales accounts, including creation of customs documentation
- Generated business revenue
- International account visits to Tecate, Mexico
- Responsible for AR/AP and handled all customer inquiries and dispute resolution
- Started as Receptionist and promoted to Sales coordinator
- Provided excellent customer service to existing clients, addressing concerns and fostering loyalty for repeat business.
- Sole bilingual employee
National Accounts Coordinator
Nova Voice & Data Systems
01.2005 - 01.2007
- Coordinated phone/IT set-up for critical accounts
- Training for technical/phone systems
- Contact with out of state vendors to install phone cabling
- Responsible for shipping out all wiring and telephone systems to vendors
- Troubleshooting for technical systems
- Sole bilingual employee
- Maintained open lines of communication between internal departments and external contacts, fostering strong working relationships across all parties involved in account management efforts.
Customer Service/Sales Assistant
Chicago Title
01.2000 - 01.2005
- Point of contact responsible for providing customer service to internal/external clients, coordinated office meetings, including set-up of conference rooms
- Responsible for outside sales visits to client offices, represented at networking events, follow up visits and customer appreciation
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Managed multiple priorities simultaneously during high-traffic periods, maintaining composure under pressure while providing superior service levels at all times.
Education
Business Administration
Santa Ana College
Santa Ana, CA01.2000
High School Diploma -
Costa Mesa High School
06.1997
Working Towards My Real Estate License
Real Estate Trainers
Anaheim, CASkills
- Proficient in Word, Excel, PowerPoint & Outlook
- Customer Service Oriented
- Professional & Personable
- Excellent Organization Skills
- Property inspections
- Tenant relations
- Accounts receivable
- Rent collection
- Invoice processing
- Property management systems
- Yardi software
Accomplishments
- Increased occupancy rates from 42% to 61% in less than 24 months.
Languages
Spanish
Native or Bilingual
Timeline
Property Administrator
Avison Young
10.2021 - Current
Community Manager
Regus - Newport Beach
01.2018 - 10.2021
International Sales Coordinator
Universal Forest Products
01.2007 - 01.2009
National Accounts Coordinator
Nova Voice & Data Systems
01.2005 - 01.2007
Customer Service/Sales Assistant
Chicago Title
01.2000 - 01.2005
Business Administration
Santa Ana College
High School Diploma -
Costa Mesa High School
Working Towards My Real Estate License
Real Estate Trainers
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