Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nora Sawbo

Omaha,NE

Summary

Versatile professional serves as the first point of contact for patients by verifying insurance, handling paperwork, and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Versatile Administrative professional well-versed in healthcare practices, compliance standards, and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality. Advanced abilities in. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Responsible Medical Scheduler with solid experience in supporting patients, families, and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with a strong work ethic.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Florence Home
09.2022 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Certified Nursing Assistant

Immanuel Communities
09.2019 - 09.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Medical Appointment Scheduler

St. Christopher's Hospital For Children, Erie Avenue
01.2015 - 08.2019
  • Answered phone calls and messages -physician medical facility, scheduling appointments, and handling patient inquiries.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Retrieved medical data for physicians and patients.
  • Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.

Education

Associate of Science - Administrative Assistance And Secretarial Science

Ultimate Medical Academy - Clearwater
Clearwater, FL
05.2017

Skills

  • Patient Follow-Up
  • Software Applications
  • Collecting Intake Information
  • Critical Thinking
  • Medication Schedules
  • Appointment Scheduling and Confirmation
  • Quality Patient Care
  • Appointment Booking
  • Patient Relations
  • File Preparation
  • Patient Referral
  • Schedule Management

Certification

  • CMAS - Certified Medical Administrative Specialist
  • CMA - Certified Medication Aide
  • CNA - Certified Nursing Assistant
  • First Aid/CPR Certified

Languages

English
Native or Bilingual
Dutch
Professional Working

Timeline

Certified Nursing Assistant

Florence Home
09.2022 - Current

Certified Nursing Assistant

Immanuel Communities
09.2019 - 09.2022

Medical Appointment Scheduler

St. Christopher's Hospital For Children, Erie Avenue
01.2015 - 08.2019

Associate of Science - Administrative Assistance And Secretarial Science

Ultimate Medical Academy - Clearwater

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Nora Sawbo