Nora Skena
Sandwich,MA
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Certified Dental Assistant
Brewster Dental Arts
Brewster, MA
09.2021 - 04.2025
- Welcome patients into the dental office
- Prepare patients for treatments while ensuring their comfort
- Take dental X-rays, Panos and CBT scans
- Take digital impressions and assist in the milling and firing process of making same day CEREC crowns
- Provide oral hygiene and post-operative care instructions per doctor's orders
- Maintain accurate patient records and charting
Front Desk Receptionist
Brewster Dental Arts
Brewster, MA
09.2021 - 08.2022
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Accurately set up patient charts and gather insurance information if applicable
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Pharmacy Operations Manager
Walgeens Pharmacy
Mashpee, MA
08.2017 - 09.2021
- Order, handle, and maintain prescription medications
- Keep accurate up to date on hand quantities of all inventory in the pharmacy
- Resolve customer service complaints and model customer service best practices
- Maintain proper record keeping, and ensure adherence to all state and federal guide lines
- Ensure the accurate processing of insurance claims, follow-up with insurance companies as well as medical providers and conduct 3rd party audits
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
Education
High School Diploma -
American School
Lansing, IL08-2005
Skills
- Attention to detail
- Problem-solving skills
- Medical terminology
- Patient-focused care
- Proficient in managing multiple tasks
- HIPAA compliance
- Customer service
- Basic Portuguese
Certification
- DANB Radiation Health and Safety, 10/22, Present
- Certified Dental Assistant OJT, 10/22, Present
- CDC Infection Control Expires 06/19/2026
- BLS Certified Expires 06/2026
- PTCB, 04/18, 04/22
Timeline
Front Desk Receptionist
Brewster Dental Arts
09.2021 - 08.2022
Certified Dental Assistant
Brewster Dental Arts
09.2021 - 04.2025
Pharmacy Operations Manager
Walgeens Pharmacy
08.2017 - 09.2021
High School Diploma -
American School