Summary
Overview
Work History
Education
Skills
Timeline
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Nora Steward

East Dublin,GA

Summary

Dynamic and results-oriented professional with extensive experience in retail sales and management, notably at Kmart. Excelled in enhancing customer satisfaction and streamlining inventory processes. Skilled in sales techniques and interpersonal communication, adept at fostering positive customer engagements and driving sales growth. Demonstrated ability to lead teams and manage diverse product lines with professionalism and efficiency. I also was a Dept. Manager in Frozen foods and an Overnight Team lead.

Overview

23
23
years of professional experience

Work History

Electronics Sales Associate

Walmart
11.2016 - Current
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Processed credit and debit card payments to complete customer buying experience.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Dept. Manager Jewerly and Apparel

Kmart
01.2002 - 09.2016
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Education

High School Diploma -

East Laurens Highschool
1010 US-80 East Dublin, GA
05-1995

Skills

  • Interpersonal and written communication
  • Sales techniques mastery
  • Sales assistance
  • Electronics brands
  • Customer service
  • Television setup
  • Electronics
  • Case restocking
  • Reliable and responsible
  • Engaging with diverse customers
  • Product knowledge
  • Positive customer engagement
  • Flexible hours
  • Adaptable and flexible
  • Product merchandising
  • Merchandise receiving and handling
  • Teamwork
  • Friendly and helpful
  • Honest and dependable
  • Customer assistance
  • Cleaning and sanitizing
  • Multitasking
  • Multitasking Abilities
  • Active listening
  • Cash handling
  • Inventory and stocking
  • Purchase orders
  • Professionalism
  • Stock replenishment
  • Payment processing
  • Sales floor organization

Timeline

Electronics Sales Associate

Walmart
11.2016 - Current

Dept. Manager Jewerly and Apparel

Kmart
01.2002 - 09.2016

High School Diploma -

East Laurens Highschool

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Nora Steward