Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nora Tepetitla

Astoria,NY

Summary

A reliable, energetic, responsible person with proven expertise and experience in working with people; helping with the necessary everyday duties of the workplace. I enjoy taking on new projects and completing them to the best of my ability. I am a people person and enjoy being a team player. I have also been able to work well under pressure in a fast-paced environment.

Overview

20
20
years of professional experience

Work History

Community Associate

Jennifer Temps, Inc.
03.2023 - Current
  • Helping asylum seeker families with children under 21 and pregnant individuals residing in hotels by distributing care packages including diapers, deodorants, baby wipes, baby formula, and baby food
  • Offering referrals to community-based programs, aiding in school placement, facilitating IDNYC application processes, and assisting with health insurance enrollment
  • Offering translation services to Spanish-speaking clients to ensure effective communication and understanding
  • Maintaining records of client entry and exit in logs, ensuring accurate tracking and accountability.

Business Associate

Mount Sinai Express Care
12.2022 - 06.2023
  • Maintaining census data, scheduling tests, and medical procedures, receiving, and keeping inventory, and other duties
  • Maintains census data, demographics, scheduling, and compiling information for capture and patient processing (Cerner/Epic) and support of patient registration and order entry systems
  • Greets visitors and answers telephones promptly and courteously
  • Accompanies visitors to proper areas, when necessary
  • Provides information and makes referrals when proper
  • A wristband for each patient after registration helps in the admission/discharge/transfer process.

Transit Hub Outreach Specialist

Jennifer Temps, Inc.
11.2020 - 03.2021
  • Performed outreach in support of COVID-19 contact tracing in transportation hubs such as JFK Airport
  • Provided information and guidance on COVID-19 testing and quarantine procedures as well as how to access wraparound services
  • Helps out-of-state travelers in completing the NYS Traveler Health Form as needed.

Operator/Floater

Empire Consulting Solutions
02.2019 - 03.2020
  • Registered new clients into the database utilizing the Automated Finger Imaging System (AFIS)
  • Verified client information using state ID, social security numbers, and finger images
  • Captured client photos and signatures to update their records
  • Traveled to various boroughs and maintained a detailed log of clients seen and actions taken on client records.

Outreach Worker

Boriken Neighborhood Health Center
07.2013 - 03.2018
  • Facilitated referrals to community agencies and organizations to fulfill treatment needs
  • Participated in community outreach events and distributed educational materials
  • Engaged in recruiting new members by attending community events and scheduling appointments for new patients in the ECW system
  • Reached out to patients to support their re-engagement in care
  • Coordinated transportation to and from medical appointments
  • Welcomed all callers, inquiring about how best to assist them and directing calls to appropriate individuals and departments
  • Assisted the administrative assistant as needed and performed various clerical tasks for the department, including filing, copying, faxing, typing, and delivering documents
  • Actively advocated for the patient portal during each patient interaction and helped with portal setup.

Catering Sales Representative

Cafe Metro Catering & Events
09.2004 - 10.2011
  • I welcomed all incoming calls and inquired about how best to assist them
  • Managed dinner event orders and collaborated closely with customers in planning their events
  • Utilized the company's paging system to promptly reach specific personnel
  • Facilitated communication between the billing department and customers to address any issues
  • Handled billing inquiries on handheld devices and processed advance deposits from customers
  • Oversaw transactions at the register, assisted customers in line, and coordinated catering services, including order assembly and delivery
  • Demonstrated expertise in customer service and cultivated enduring relationships with catering clients, particularly from businesses
  • Conducted cash register reconciliation at the end of shifts, and trained new cashiers in operational procedures, customer service, and sales techniques
  • Proficient in memorizing product codes to expedite customer service at the register
  • Ensured cash drawers were balanced, prepared store deposits, and completed the necessary closing paperwork
  • Maintained cleanliness, tidiness, and organization in work areas to optimize productivity and greeted customers promptly.

Education

Medical Assistant A.O.S. -

Mildred Elley
08.2022

High School Equivalency Diploma -

Mildred Elley
06.2022

Skills

  • Over a decade of experience working closely with individuals
  • providing attentive care and support
  • Patient and Customer Service Skills
  • Familiar with Medical Terminology
  • Fluent in Spanish

Timeline

Community Associate

Jennifer Temps, Inc.
03.2023 - Current

Business Associate

Mount Sinai Express Care
12.2022 - 06.2023

Transit Hub Outreach Specialist

Jennifer Temps, Inc.
11.2020 - 03.2021

Operator/Floater

Empire Consulting Solutions
02.2019 - 03.2020

Outreach Worker

Boriken Neighborhood Health Center
07.2013 - 03.2018

Catering Sales Representative

Cafe Metro Catering & Events
09.2004 - 10.2011

Medical Assistant A.O.S. -

Mildred Elley

High School Equivalency Diploma -

Mildred Elley

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Nora Tepetitla