Nora Threlfall
Wolcott,CT
Summary
Proven leader and adept at fostering growth, I enhanced Santander Bank Us's loan portfolio and customer satisfaction through strategic operational improvements and exceptional service. My expertise in financial management and commitment to teamwork have driven profitability and efficiency, ensuring compliance and cultivating strong business relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bank Manager
Santander Bank Us
01.2022 - Current
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Optimized resource allocation by analyzing branch performance metrics, reallocating resources as needed to maximize results.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
- Examined customer loan applications for loan approvals and denials.
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Collaborated with cross-functional teams to develop new products and services that met customer needs.
- Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Oversaw budget planning and expense management for the branch, ensuring financial goals were met or exceeded consistently.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Complied with established internal controls and policies.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Supported financial director with special projects and additional job duties.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Utilized financial software to prepare consolidated financial statements.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Established and checked coding procedures, monitored reports and updated internal files.
- Created financial dashboards to provide insights into key performance indicators.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Designed and maintained financial models to identify and measure risks.
- Conducted financial due diligence on potential investments and acquisitions.
- Introduced innovative marketing campaigns that increased brand awareness among target demographics.
- Championed community involvement initiatives to strengthen the bank''s reputation as a responsible corporate citizen.
- Negotiated favorable terms on lending agreements with clients while balancing risk exposure for the bank.
- Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
Retail Store Manager /General Manager
Walmart Stores, INC
01.2013 - 01.2023
Education
Master of Arts - Business Administration And Management
Perdue University
West Lafayette, IN01.2025
Skills
- Operational Efficiency
- Branch Administration
- Cash Management
- Credit analysis
- Teller auditing
- Budget Planning
- Portfolio Management
- Loan Processing
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Critical Thinking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Problem-solving abilities
- Planning and coordination
- Customer relationship development
- Cash handling expertise
- Financial analysis and reporting
- Profitability improvement
- Self Motivation
- Client Relationship Management
- Analytical Thinking
- Conflict Resolution
- Recruitment and hiring
- Operations Management
- Risk Assessment
- Professionalism
- Staff Management
- Interpersonal Communication
- Staff Training
- Cash Flow Management
- Business Relationship Management
- Quality Assurance
- Accounting management
- Project Management
- Workflow Coordination
- Data Analysis
- Financial Reporting
- Internal Controls and Reporting Systems
- Proficient in [Software Program]
- Asset Management
- Fraud prevention
- Risk Analysis
- Human resources knowledge
- Negotiation
- Risk Mitigation
- Budget Management
- Word Processing
- Financial Management
- Business development expertise
- Market Trend Analysis
- Credit Approval and Denial
- Employee Training Oversight
- Corporate finance
- Strategy Development
- Asset Control
- Business Development
- Stakeholder Relations
Accomplishments
- Supervised team up to 200 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CM - Certified Manager Certification
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
Spanish
Professional Working
Timeline
Bank Manager
Santander Bank Us
01.2022 - Current
Retail Store Manager /General Manager
Walmart Stores, INC
01.2013 - 01.2023
Master of Arts - Business Administration And Management
Perdue University
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