Nora Thrift
Jacksonville
Summary
Results-driven professional with extensive banking and finance experience. Proven ability to develop strategies that enhance service efficiency and effectively resolve customer issues. Strong commitment to fostering team collaboration and achieving organizational objectives.
Overview
12
12
years of professional experience
Work History
Relationship Team MSR
Community First Credit Union
Jacksonville
09.2023 - Current
- Developed innovative strategies to improve team performance and outcomes.
- Resolved customer issues by delivering knowledgeable and amicable service, promoting satisfaction.
- Organized and prioritized tasks to achieve service objectives efficiently.
- Processed new consumer loan applications to support customer needs.
- Opened new memberships to expand client base and engagement.
- Established secondary share accounts to enhance product offerings.
- Cross-sold additional products and services as needed to maximize revenue.
Teller II
Southeastern Bank
Hilliard
05.2014 - 09.2023
- Processed daily cash deposits and withdrawals for clients with high accuracy.
- Maintained meticulous records of all transactions to ensure compliance.
- Resolved customer inquiries regarding banking services promptly and professionally.
- Educated clients on available bank products to enhance financial literacy.
- Balanced cash drawers daily, ensuring precision and accountability.
- Handled large volumes of currency swiftly with minimal errors.
- Oversaw vault operations, including daily balancing, orders, and shipments.
- Executed wire transfers and managed special requests, such as check ordering and stop payments.
Education
Some College (No Degree) - Accounting And Finance
Florida State College
Jacksonville, Florida, FLSkills
- Customer service excellence
- Financial analysis
- Data entry
- Team collaboration
- Relationship management
- Cash handling
Accomplishments
- Currently exceeding sales goals in my current position
- Received Quality Assurance Award
Timeline
Relationship Team MSR
Community First Credit Union
09.2023 - Current
Teller II
Southeastern Bank
05.2014 - 09.2023
Some College (No Degree) - Accounting And Finance
Florida State College