Nora Vazquez
Houston,TX
Summary
Diligent janitorial staff member with broad experience in providing high-quality cleaning services. Skill set includes maintaining sanitary facilities, performing routine maintenance tasks, and ensuring safety regulations compliance. Possess strong problem-solving skills and ability to work effectively both independently and as part of a team. Prior roles have seen significant improvements in cleanliness standards and overall building maintenance.
Overview
2
2
Languages
25
25
years of professional experience
Work History
Janitorial Staff Member
DBG Janitorial Services
Houston, Texas
01.2024 - 05.2025
- Maintained cleanliness and sanitation in assigned areas daily.
- Operated cleaning equipment including vacuums and floor scrubbers effectively.
- Ensured proper disposal of waste and recycling materials according to guidelines.
- Collaborated with team members to maintain a safe work environment.
Fema Call Center Agent
Express Employment Professionals
Friendswood, Texas
08.2023 - 11.2023
- Managed high call volumes while maintaining quality customer service standards.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume of inbound and outbound customer calls.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Utilized active listening to understand customer needs and provide appropriate solutions.
- Handled escalated issues promptly while ensuring a positive customer experience.
- Greeted customers in a professional and courteous manner.
- Maintained strong call control and quickly worked through scripts to address problems.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Documented customer interactions accurately in the company's CRM system.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Engaged with customers to gather feedback and enhance service delivery quality.
- Completed high volume of outbound calls per day with above-average conversion rate.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
- Developed strong relationships with customers through effective communication skills.
Janitorial Staff Member
MBM Janitorial Services
Texas City, Texas
05.2003 - 06.2004
- Maintained cleanliness and sanitation in assigned areas daily.
- Operated cleaning equipment including vacuums and floor scrubbers effectively.
- Ensured proper disposal of waste and recycling materials according to guidelines.
- Collaborated with team members to maintain a safe work environment.
- Restocked supplies such as paper products and cleaning solutions regularly.
- Conducted routine inspections to identify cleaning needs and report issues.
Bus Driver
Pasadena ISD
Pasadena, Texas
08.2000 - 05.2003
- Operated school buses to transport students safely to and from school.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Followed traffic laws and regulations while driving on designated routes.
- Monitored student behavior during transit to maintain a safe environment.
- Verified that all passengers were seated before operating the bus.
Education
Lincoln Academy
Houston, TXSkills
- Equipment maintenance
- Waste disposal
- Cleaning techniques
- Team collaboration
- Safety compliance
- Customer service
- Call management
- Problem solving
- Active listening
- Quality assurance
- Attention to detail
- Communication skills
- Time management
- Relationship building
- Conflict resolution
- Documentation accuracy
- Self-Directed
- Multitasking
- Teamwork and collaboration
- Leadership
- Excellent communication
- FLUENT IN [LANGUAGE]
- Troubleshooting
- Team management
- Verbal communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Janitorial Staff Member
DBG Janitorial Services
01.2024 - 05.2025
Fema Call Center Agent
Express Employment Professionals
08.2023 - 11.2023
Janitorial Staff Member
MBM Janitorial Services
05.2003 - 06.2004
Bus Driver
Pasadena ISD
08.2000 - 05.2003
Lincoln Academy