NORA WOJTYLA

Maintained a high level of confidentiality when working with clients on sensitive matters, Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations, Managed caseloads efficiently to meet productivity expectations and documented client progress, Developed and facilitated psychoeducational workshops for clients, Facilitated group sessions with clients regarding career exploration activities and strategies for achieving goals, Set up and maintained paper and electronic filing systems for records, correspondence and other material.

Facilitated creative therapy groups on adolescent, young adult, adult, dual diagnosis, and geriatric units, Developed and facilitated innovative therapeutic groups protocols that explored different coping techniques with the aim to reduce stress and positively channel emotions, Assisted with intake, admission, and discharge of clients, Restrained violent and high-risk patients by verbal de-escalation and physical means as required by hospital guidelines utilizing the Handle With Care techniques.

Lead technician on the dual-diagnosis unit, creating daily schedule, updating patient status to charge nurse and treatment team, Trained new staff, Followed hospital procedure during the intake, admission, and discharge of clients, Handled crisis intervention by restraining and deescalated agitated patients and observing especially high-risk patients on 1:1.

Maintained current knowledge of pricing, product availability, promotion, bookkeeping and accounting, Supervised and communicated with vendors for efficient delivery of wholesale orders, Monitored sales performance to ensure that goals are met, Provided staff with assistance in performing difficult or complicated duties, Planned and prepared work schedules and assigned employees to specific duties.

Lead pharmacy tech specializing in the egg donor and gestational carrier department, Handled client cases in accordance with HIPPA due to the high anonymity of clients, Verified prescriptions with clinics and processed prescription orders, Processed insurance claims and conducted prior and treatment authorizations, Counseled on medication orders, processed payment information, and set up overnight shipping on time-sensitive and refrigerated items.

Reviewed blueprints, ordered materials, and provided estimates, proposals, and change orders as needed, Supervised Worker's Comp & General Liability compliance, Manintained bookkeeping and accounting including payroll.