Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nora Zehelein

Hoffman Estates,IL

Summary

Dynamic Salon Manager with a proven track record at Rue 62 Salon, excelling in customer service and employee development. Enhanced client satisfaction through strategic scheduling and effective inventory control, resulting in increased revenue. Committed to maintaining a clean, safe environment while fostering team collaboration and driving salon success.

Detail-oriented professional with superb people skills. Engaging and helpful Salon Manger.

High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives.

Overview

26
26
years of professional experience

Work History

Salon Manager

Rue 62 Salon
04.2011 - Current
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Handled employee scheduling and coverage needs during business hours.
  • Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
  • Streamlined appointment scheduling to reduce wait times, leading to improved customer satisfaction.
  • Managed inventory effectively, ensuring availability of popular products while minimizing waste.
  • Enhanced salon reputation and customer loyalty by implementing high-quality customer service protocols.
  • Upgraded salon equipment and technology, improving service efficiency and client experiences.
  • Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
  • Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
  • Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.

Salon Manager

Salon Elite & Spa
09.2005 - 10.2011
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Introduced new hair and beauty products, increasing sales with strategic marketing efforts.
  • Delegated workplace responsibility to appropriate staff.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained general appointment calendar and set shift schedules.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Handled employee scheduling and coverage needs during business hours.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Streamlined appointment scheduling to reduce wait times, leading to improved customer satisfaction.
  • Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
  • Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
  • Educated service personnel on company policy and procedure.

Receptionist & Salon Manger

Valentines Hair Company
09.1999 - 10.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Education

High School Diploma -

Palatine High School
Palatine, IL
06-1992

Skills

  • Problem-solving skills
  • Client satisfaction
  • Training staff
  • Cleanliness and sanitation
  • Inventory controls
  • Recruitment and hiring
  • Appointment scheduling
  • Salon retail sales
  • Salon operations
  • Customer friendly
  • Team collaboration
  • Organizing and preparing meetings

Timeline

Salon Manager

Rue 62 Salon
04.2011 - Current

Salon Manager

Salon Elite & Spa
09.2005 - 10.2011

Receptionist & Salon Manger

Valentines Hair Company
09.1999 - 10.2005

High School Diploma -

Palatine High School

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