NORA DOS SANTOS
Doral,FL
Summary
Focused and energetic Assistant Department Manager with over five years of experience effectively managing customer service relations. Highly organized and systematic professional with compelling prioritization and staff leadership strengths. Diversely qualified and passionate to increase sales by improving customer service and team leadership skills.
Overview
2
2
years of professional experience
Work History
Assistant Department Manager
Anthropologie
05.2022 - Current
- Planned daily operational strategies, including delivery routing, team workflows, and promotional initiatives
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Assistant Front Office Manager
Wyndham Garden
08.2021 - 04.2022
- Guide and lead office to optimize service delivery to employees and customers
- Maximize revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
Master of Science - Hospitality Management
Florida International University
Miami, FL2021
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL2018
Skills
- Administrative Skills
- Customer Relations
- Critical Thinking
- Communication Skills
Additional Information
- Experience in Microsoft Office applications
- Opera software system (Hotel Software)
- SMS Host software system
- Hotel Sales Pro ( Software system for Sales & Catering)
Timeline
Assistant Department Manager
Anthropologie
05.2022 - Current
Assistant Front Office Manager
Wyndham Garden
08.2021 - 04.2022
Master of Science - Hospitality Management
Florida International University
Bachelor of Science - Hospitality Management
Florida International University
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